Change Specialist, Operations – Customer Outcomes

Nationwide Group; Maney, Newton Hill, Antrim, Dunfermline; Hybride; GBP 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Private medical insurance

Pension (strong)

Annual performance bonus

Training & development

Salary sacrifice options

Life assurance

Wellhub health & wellness

Paid volunteering up to 2 days

Résumé du poste

Nationwide is recruiting for an experienced Change Specialist within Unsecured Lending's Customer Strategy and Operations. You will own operational change from assessment to embedding, using data and evidence to balance customer outcomes, regulatory requirements and commercial impact.

The role involves cross-functional collaboration, prioritising a change pipeline, and leading end-to-end delivery with measurable benefits. The position supports flexible/hybrid working across our UK locations.

Qualifications

• Proven experience delivering operational change from assessment through to implementation and embedding.
• Strong analytical and decision-making skills with ability to assess impacts, risks and commercial considerations.
• Experience managing multiple change initiatives with dependency, capacity and risk management.
• Strong stakeholder engagement and influencing skills to enable effective decision-making.
• Excellent written and verbal communication skills for business recommendations and training materials.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint and Word.
• Desirable: experience developing/change-management frameworks and governance docs.

Responsabilités

• Take ownership of operational change from assessment to successful delivery and embedding, balancing customer outcomes and regulatory needs.
• Manage and prioritise a pipeline of change, articulate trade-offs, influence decisions and coordinate dependencies.
• Lead implementation activities from planning through testing, training and launch readiness with risk controls.
• Measure outcomes, track benefits and drive continuous improvement for customers and the business.

Connaissances

Change management

Stakeholder engagement

Analytical skills

Decision making

Communication

Presentation skills

Outils

Excel

PowerPoint

Word

Description du poste

Nationwide is recruiting for an experienced Change Specialist within Unsecured Lending's Customer Strategy and Operations. You will own operational change from assessment to embedding, using data and evidence to balance customer outcomes, regulatory requirements and commercial impact.

The role involves cross-functional collaboration, prioritising a change pipeline, and leading end-to-end delivery with measurable benefits. The position supports flexible/hybrid working across our UK locations.