Change & Release Manager

prosource.it; Aberdeen City; Presencial; GBP 52 000 - 78 000; Tempo integral

Resumo da oferta

prosource.it is recruiting a Change & Release Analyst to join a busy Information Systems function supporting a complex technology estate. This role is responsible for ensuring that technical changes to systems and services are appropriately assessed for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and governance.

Working closely with technical teams, business stakeholders and third‑party suppliers, you will help ensure change and release activities are

Qualificações

• ITIL change and release management experience with a background in tailoring operating models, ideally within information systems or technology functions operating in complex environments.

Responsabilidades

• Accountable for change and release management process maintenance and development, balancing the needs of projects and programmes with ongoing service stability for critical business applications, systems and services
• Actively engage with stakeholders across the organisation to review requests for change, operate as a point of interaction and escalation for information requests, outages and root cause analysis
• Interact with third parties as needed to ensure delivery expectations are being met in alignment with process
• Manage and maintain the Change Approval Board (CAB) schedule and cadence to ensure it remains fit for purpose as the organisation continues to grow
• Continuously evaluate the performance of change and release management, including the use of SLAs, Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results
• Pursue opportunities to increase automation and standardisation of change processes to reduce effort, minimise errors and improve the speed of decision making through workflows
• Promote and support Continuous Integration and Continuous Deployment (CI/CD) principles within change and release management practices
• Ensure all change has completed the required level of planning, including appropriate regression planning, testing and communications
• Ensure that change management activities consider health and safety implications, complying with all relevant regulations and company policies
• Maintain comprehensive documentation of change management activities and share best practices across the IS function
• Chair and participate in the Change & Release Governance Group as required
• Ensure the maturity of the change management process is benchmarked, with service improvement initiatives aligned to a continuous improvement plan
• May be required to provide out-of-hours support via an on‑call duty manager rota
• Occasional travel to other business locations may be required

Conhecimentos

ITIL knowledge

Stakeholder comms

Change management

Analytical thinking

Descrição da oferta de emprego

prosource.it is recruiting a Change & Release Analyst to join a busy Information Systems function supporting a complex technology estate. This role is responsible for ensuring that technical changes to systems and services are appropriately assessed for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and governance.

Working closely with technical teams, business stakeholders and third‑party suppliers, you will help ensure change and release activities are