Change & Release Analyst

prosource.it; Aberdeen City; Presencial; GBP 52 000 - 78 000; Tempo integral

Resumo da oferta

prosource.it is recruiting a Change & Release Analyst to join a busy Information Systems function supporting a complex technology estate. This role is responsible for ensuring that technical changes to systems and services are appropriately assessed for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and governance.

Working closely with technical teams, business stakeholders and third‑party suppliers, you will help ensure change and release activities are

Qualificações

• ITIL change and release management experience with a background in tailoring operating models, ideally within information systems or technology functions operating in complex environments.

Responsabilidades

• Accountable for change and release management process maintenance and development, balancing the needs of projects and programmes with ongoing service stability for critical business applications, systems and services
• Actively engage with stakeholders across the organisation to review requests for change, operate as a point of interaction and escalation for information requests, outages and root cause analysis
• Interact with third parties as needed to ensure delivery expectations are being met in alignment with process
• Manage and maintain the Change Approval Board (CAB) schedule and cadence to ensure it remains fit for purpose as the organisation continues to grow
• Continuously evaluate the performance of change and release management, including the use of SLAs, Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results
• Pursue opportunities to increase automation and standardisation of change processes to reduce effort, minimise errors and improve the speed of decision making through workflows
• Promote and support Continuous Integration and Continuous Deployment (CI/CD) principles within change and release management practices
• Ensure all change has completed the required level of planning, including appropriate regression planning, testing and communications
• Ensure that change management activities consider health and safety implications, complying with all relevant regulations and company policies
• Maintain comprehensive documentation of change management activities and share best practices across the IS function
• Chair and participate in the Change & Release Governance Group as required
• Ensure the maturity of the change management process is benchmarked, with service improvement initiatives aligned to a continuous improvement plan
• May be required to provide out-of-hours support via an on‑call duty manager rota
• Occasional travel to other business locations may be required

Conhecimentos

ITIL knowledge

Stakeholder comms

Change management

Analytical thinking

Descrição da oferta de emprego

prosource.it is recruiting a Change & Release Analyst to join a busy Information Systems function supporting a complex technology estate. This role is responsible for ensuring that technical changes to systems and services are appropriately assessed for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and governance. Working closely with technical teams, business stakeholders and third‑party suppliers, you will help ensure change and release activities are delivered smoothly, efficiently and with minimal disruption to business operations.

Reporting to the Senior Operations Lead, you will play a key role in maintaining and developing change and release management practices, driving process improvements and supporting the ongoing delivery of critical business services.

Contract Type: Permanent or contract considered

The Role

• Manage, maintain and enhance change and release management policies and procedures to minimise disruption for technical change across the IS estate and be the escalation point for change
• Collaborate with IS teams and business units to identify change impacts and develop appropriate communication plans and channels

What you’ll do

• Accountable for change and release management process maintenance and development, balancing the needs of projects and programmes with ongoing service stability for critical business applications, systems and services
• Actively engage with stakeholders across the organisation to review requests for change, operate as a point of interaction and escalation for information requests, outages and root cause analysis
• Interact with third parties as needed to ensure delivery expectations are being met in alignment with process
• Manage and maintain the Change Approval Board (CAB) schedule and cadence to ensure it remains fit for purpose as the organisation continues to grow
• Continuously evaluate the performance of change and release management, including the use of SLAs, Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results
• Pursue opportunities to increase automation and standardisation of change processes to reduce effort, minimise errors and improve the speed of decision making through workflows
• Promote and support Continuous Integration and Continuous Deployment (CI/CD) principles within change and release management practices
• Ensure all change has completed the required level of planning, including appropriate regression planning, testing and communications
• Ensure that change management activities consider health and safety implications, complying with all relevant regulations and company policies
• Maintain comprehensive documentation of change management activities and share best practices across the IS function
• Chair and participate in the Change & Release Governance Group as required
• Ensure the maturity of the change management process is benchmarked, with service improvement initiatives aligned to a continuous improvement plan
• May be required to provide out-of-hours support via an on‑call duty manager rota
• Occasional travel to other business locations may be required

What to bring

• ITIL change and release management experience with a background in tailoring operating models, ideally within information systems or technology functions operating in complex environments
• Strong understanding of change and release management principles, methodologies and tools, with the ability to apply them effectively within an IS environment
• Excellent communication skills, with the ability to convey complex information clearly and influence stakeholders at all levels
• Strong analytical and problem‑solving skills, with the ability to identify risks, assess impacts and develop practical solutions
• A collaborative approach, with a willingness to support colleagues and share knowledge
• High level of adaptability and flexibility, capable of managing multiple initiatives in a fast‑paced and evolving environment

Preferred

• ITIL certification at Practitioner level or above
• Experience working within the energy sector or other complex operational environments

Personal Attributes

• Communication – Able to communicate effectively with technical and non‑technical stakeholders at all levels
• Teamwork – Works collaboratively across teams and with third‑party suppliers to achieve shared outcomes
• Problem Solving – Analyses situations effectively and develops practical, fit‑for‑purpose solutions
• Adaptability & Flexibility – Responds positively to changing priorities and business requirements
• Results Orientation – Focuses on delivering high‑quality outcomes and continuous improvement

Why prosource.it?

Technology is constantly evolving, and so are we.

Since our beginnings as a managed IT services provider, prosource.it has grown alongside the organisations we support, adapting to changing technologies and business needs. Today, we deliver a broad range of technology and business services that help clients plan, implement and embrace change successfully.

While technology is at the heart of what we do, we know that delivering lasting value takes more than technical expertise alone. By combining innovative thinking with practical experience and strong client partnerships, we help organisations realise the full potential of their technology investments. From adopting emerging technologies and delivering complex transformation programmes to improving day‑to‑day operations, we focus on achieving outcomes that make a measurable difference. As technology continues to evolve, we’re committed to staying at the forefront of change, helping our clients embrace new opportunities and shape what’s next.

We’ve built our reputation on being knowledgeable, approachable and easy to work with. Our people bring a wealth of skills and experience, united by a shared commitment to doing the right thing for our customers. With a culture built on teamwork, accountability and trust, our people are empowered to work in a way that makes a meaningful impact.

If you’re looking for a role where you can make a difference, develop professionally and be part of a team that’s helping organisations navigate an ever‑changing technology landscape, we’d love to hear from you.

What You’ll Get in Return

Our people are central to our success, and we’re committed to creating an environment where they can thrive. As a business with a broad and varied client base, we can offer opportunities to gain experience across multiple industries, take on new challenges and continue developing your skills. Whether you’re looking to deepen your expertise or broaden your experience, we’ll support you in building a rewarding career.

We’re also committed to helping our people continue to learn and progress. For those pursuing professional qualifications, we’ll fund approved self‑study materials and exam fees, and reward successful exam passes with an incentive bonus.

Alongside a competitive salary, we offer a comprehensive benefits package including a Company Pension Scheme, Private Medical and Dental Insurance, Group Income Protection, Group Life Assurance, and salary sacrifice schemes for both Cycle to Work and Electric Vehicles.

prosource.it. Building careers, not just jobs.