Change Manager

TN United Kingdom; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

An exciting opportunity awaits in a forward-thinking company that is redefining retail. Join a dynamic team where you will oversee the Change Enablement process, ensuring seamless transitions in a high-velocity DevOps environment. Utilize your expertise in ITIL practices and CI/CD processes to facilitate change while maintaining operational integrity. This role offers a chance to be part of a transformative journey, contributing to a culture that values inclusivity and innovation. If you're ready to make an impact and thrive in a collaborative atmosphere, this position is perfect for you.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training programmes

Wellbeing support including 24/7 Virtual GP

Charity volunteer day

Qualifications

• Strong knowledge of DevOps and CI/CD processes.
• Deep expertise in ITIL service management practices.

Responsibilities

• Manage the Change Enablement process for D&T products.
• Collaborate with DevOps teams to align change management with CI/CD.

Skills

DevOps

CI/CD Processes

ITIL Service Management

Change Management

Technical Knowledge of IT Infrastructure

Tools

ServiceNow

BMC Helix

Jira

Confluence

GitHub

Job description

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Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

• Oversee and manage the end-to-end Change Enablement process, ensuring that all changes to D&T products and services are effectively planned, assessed, approved, scheduled, and implemented.
• Implement appropriate controls and governance to maintain the stability and integrity of business operations while facilitating change in a high-velocity DevOps environment.
• Define, document, and implement Standard Changes (pre-approved, low-risk changes), ensuring they are aligned with ITIL 4 practices and are continuously optimised for speed and efficiency.
• Collaborate closely with DevOps teams to align change management processes with Continuous Integration/Continuous Deployment (CI/CD) pipelines, ensuring that the change process does not hinder automation or the speed of deployment.
• Ensure the efficient and effective handling of Emergency Changes to resolve urgent incidents or risks, adhering to a defined escalation path and prioritising based on business impact.

Who you are

• Strong knowledge of DevOps, high-velocity environments with an understanding of CI/CD processes and their impact on Change Enablement.
• Deep expertise in ITIL service management practices, including incident, event, asset, configuration, problem, change and release Management.
• Strong experience leading and governing change processes to ensure that changes are well-planned and executed with minimal disruption
• Solid technical knowledge of IT infrastructure, products/applications, and network operations, with a clear understanding of how these components interact, and typical technical issues that may cause unplanned disruption.
• Experience working with IT Service Management (ITSM) and DevOps tools and platforms, including ServiceNow / BMC Helix, Jira, Confluence and GitHub and with an excellent understanding and experience of Change Management module capabilities, collaboration enablers.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.