Change Manager

ITS Computing Ltd; Belfast; On-site; GBP 40,000 - 70,000; Full time

Job summary

An ambitious and dynamic firm is seeking a Change Manager to lead digital transformation initiatives for a public sector client. This role involves guiding change activities, ensuring alignment with contract obligations, and facilitating effective training programs. The ideal candidate will possess strong change management expertise, excellent communication skills, and a proactive attitude towards problem-solving. Join a forward-thinking company that values client-centric solutions and offers opportunities for professional growth in a supportive environment.

Qualifications

• Experience in change management within complex environments.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead and manage change activities for digital transformation.
• Develop and manage Continuous Improvement Plans.

Skills

Change Management

Stakeholder Management

Analytical Skills

Communication Skills

Problem-Solving

Organisational Skills

Education

Bachelor’s degree in Business

Bachelor’s degree in Information Technology

Tools

MSP Framework

GDS Framework

Job description

Direct message the job poster from ITS Computing Ltd

iTS is a Northern Ireland-based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We are a rapidly changing, ambitious and dynamic business located in both Belfast and Chennai. We seek people who, like us, put the client at the heart of everything they do

The Role

The Change Manager will play a crucial role in supporting the client’s digital transformation. They will take the lead on change activities for the replacement of a complex enterprise solution for a public sector client.

Key Responsibilities

• Lead, coach and deliver within the frameworks and methodologies defined by Managing Successful Programmes (MSP) and Government Digital Services (GDS).
• Act as the ‘the Client Product and Service Owner’, ensuring clarity of and alignment to the obligations set out in the contract.
• Manage the dependencies between the business change and systems development / release delivery.
• Ensure effective transition from project delivery to BAU.
• Ensure effective post live evaluation of services and systems.
• Develop and manage the Continuous Improvement Plan (CIP) as part of the on-going provision of services.

The above would include, but is not limited to the following responsibilities such as:

• Managing and reporting against Change Management and Training plans, including effective management of associated risks, issues, dependencies and assumptions.
• Facilitating user forums and ‘show and tell’ activities throughout development lifecycles, ensuring effective acceptance evaluation and decision-making processes.
• Facilitate all change and release governance forums relevant to the Client Service.
• Performing Training Needs Analysis (TNA) to identify the specific training needs for client’s teams, departments, or business units based on their job roles, experience/knowledge and performance expectations.
• Collaborate with senior management and project teams to understand the training requirements and align them with the organisation’s digital transformation goals and broader organisational strategies to enable the development of a Training Strategy for the new solution and subsequently the detailed Training Plan (schedule).
• Work alongside the Project delivery team and Change Management team to design and develop the supporting materials for an effective training program, utilising a mix of in-person, virtual, and self-paced training methods including user manuals, e-learning modules, videos and classroom-based sessions and mentoring.
• Conduct “Train the Trainer” sessions.
• Evaluate training effectiveness through assessments, surveys, and feedback.
• Manage training team members.

Essential Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field.

Desirable Qualifications

• BCS Specialist Certificate in Change Management.
• ITIL Service Management Certification.
• Evidence of continued professional development/learning.

Skills and Competencies

• Experience of providing change in a team leader or management position within a complex environment.
• Knowledge and working experience of change management processes.
• Strong stakeholder management skills, with the confidence to challenge supportively and effectively where appropriate.
• Able to communicate professionally with both clients and colleagues, using interpersonal skills to work with other teams to resolve outstanding issues.
• Analytical mind with excellent problem-solving skills.
• Has a positive “can do” attitude towards the technical and commercial challenges facing the company and our clients.
• Proven Ability to plan and create training materials in a variety of media.
• Communication skills – excellent written and oral, essential for training development and to enable management reporting.
• Problem-Solving – Ability to identify training challenges before developing a solution.
• Organisational Skills – Ability to multi-task in a high paced environment and manage time effectively to meet the Project training goals.
• Developing and Delivering Solutions : Design and execute effective training programs within an agile or waterfall project.
• Managing Technologies : Leveraging technology to plan and create training materials in a variety of media e.g. handouts / presentations / videos / on-line contextual help etc.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Software Development

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