Change Manager

Endurance Business Services Ltd. (UK); Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Sompo in London is seeking a Change Manager to join the UK Change & Transformation team within UK Insurance Operations. You will define and lead the business change management approach across the transformation portfolio, ensuring change is understood, communicated, adopted and embedded.

You will work across underwriting, claims and other support functions, providing expertise in change impact assessment, stakeholder engagement, communications, readiness, training and adoption, acting as a

Qualifications

• Define and lead the business change management approach across the transformation portfolio.
• Provide expert guidance on change impact, readiness and adoption.
• Translate complex programmes into clear business narratives for senior stakeholders.
• Partner with programme leadership and sponsors to shape implementation strategies.
• Establish governance, standards and methodologies across the portfolio.
• Exemplify personable, organised collaboration with colleagues at all levels.

Responsibilities

• Own change impact assessment framework across the portfolio.
• Lead change communications strategy and stakeholder engagement.
• Define adoption measures and ensure sustainability of new ways of working.
• Oversee training and user preparation for transformation initiatives.
• Provide executive-level visibility of progress, risks and interventions.

Skills

Change management

Stakeholder engagement

Communication

Training & enablement

Adoption

Job description

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Change Manager to join our UK Business Change team. The UK Change & Transformation team sits within the wider UK Insurance Operations function and reports into UK COO.

The UK Change and Transformation team play a vital role in delivering improvements into those operational teams which support Underwriting, Claims and other support functions, whilst at the same time undertaking transformation activities with which to broaden, and better control the services provided by these teams.

Location: This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you'll be doing:

The Business Change Manager is accountable for defining and leading the business change management approach across the transformation portfolio, ensuring that organisational change is effectively understood, communicated, adopted and embedded.

Operating across multiple business functions and programmes, the role provides functional leadership and subject matter expertise in change impact assessment, stakeholder engagement, communications, business readiness, training and adoption.

The role acts as a strategic partner to programme leadership and senior business stakeholders, influencing change priorities, managing cumulative organisational impacts and ensuring transformation investments deliver sustainable business outcomes.

This is a hands-on role requiring someone who is highly personable, organised and comfortable engaging with colleagues at all levels of the organisation.

Change Impact Assessment & Business Readiness

Own and lead the change impact assessment framework across the transformation portfolio, ensuring a consistent and structured approach to identifying impacts on people, processes, roles, controls and ways of working.

Work across business functions and programme teams to assess cumulative change impacts, identify competing priorities and proactively address organisational capacity and readiness risks.

Provide expert guidance to senior business stakeholders on the scale, complexity and implications of proposed changes, influencing implementation strategies and business readiness decisions.

Establish and oversee business readiness criteria, ensuring impacted functions are adequately prepared to transition into new operating models and ways of working.

Change Communication & Stakeholder Engagement

Own and drive the change communications strategy across the transformation portfolio, ensuring consistent, coordinated and targeted messaging aligned to business priorities.

Engage and influence senior leaders and cross-functional stakeholders to build alignment, address resistance and secure active sponsorship of change initiatives.

Translate complex transformation initiatives into clear business narratives, articulating the rationale, benefits and implications of change for different stakeholder groups.

Act as a trusted adviser to programme leadership and business sponsors, shaping communication approaches that build organisational confidence and commitment to change.

Change Adoption and Benefit Realisation

Define and own the change adoption framework across the transformation portfolio, establishing consistent approaches to measuring adoption, behavioural change and the sustainability of new ways of working.

Partner with senior business leaders and operational teams to embed change into day-to-day operations, ensuring new processes, systems and responsibilities are effectively adopted.

Identify and challenge barriers to adoption, influencing business leaders and programme teams to implement corrective interventions where required.

Establish adoption measures and provide executive-level visibility of progress, risks and interventions, ensuring that change initiatives translate into measurable business outcomes.

Training and User Preparation

Own the overarching training and user preparation strategy for transformation initiatives, ensuring learning interventions are proportionate to the complexity and scale of business change.

Work across programme teams, subject matter experts and operational leadership to define training requirements, delivery approaches and readiness standards.

Oversee the coordination and effectiveness of training activities, ensuring impacted colleagues have the knowledge, capability and confidence to operate within new processes and systems.

Evaluate training effectiveness and user preparedness, escalating capability gaps and influencing remediation plans ahead of implementation.

Change Governance, Strategy & Portfolio Oversight

Own and continuously develop the organisation's business change management approach, frameworks, standards and methodologies, ensuring consistent application across the transformation portfolio.

Shape the change man