Business Design Lead

Endurance Business Services Ltd. (UK); Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Sompo is seeking a Business Design Lead for the UK Change and Transformation team based in London. You will shape business change from opportunity through to deliverable design, leading business analysis and design leadership across the portfolio.

You will translate strategic priorities into end-to-end designs, develop future-state processes and operating models, and build a high-performing BA team while collaborating with business and technology stakeholders.

Qualifications

• Proven ability to lead business analysis and design activities across programmes.
• Expertise in shaping operating models and end-to-end processes.

Responsibilities

• Shape change from opportunity to deliverable business design.
• Lead the Business Analysis capability and design leadership across the change portfolio.
• Translate strategic priorities into coherent designs covering capabilities, processes and data.
• Build and lead a high-performing team of Business Analysts and establish design standards.
• Partner with Head of Change & Transformation to guide transformation investments.

Skills

Business analysis

Business architecture

Process design

Stakeholder management

Job description

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Business Design Lead to join our UK Change and Transformation team. The UK Change & Transformation team sits within the wider UK Insurance Operations function and reports into UK COO.

The UK Change and Transformation team play a vital role in delivering improvements into those operational teams which support Underwriting, Claims and other support functions, whilst at the same time undertaking transformation activities with which to broaden, and better control the services provided by these teams.

Location:

This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you'll be doing:

The Business Design Lead is responsible for shaping business change from initial opportunity through to a clearly defined and deliverable business design. The role leads the Business Analysis capability, provides business architecture and design leadership across the change portfolio, and where applicable leads the design of future-state processes and operating models, ensuring initiatives are considered end-to-end rather than simply as individual projects or technology changes.

Working closely with business leaders, technology teams and Programme/Project management across the C&T team, the Business Design Lead will translate strategic priorities and business problems into coherent designs covering capabilities, processes, operating models, people, data and controls.

The role will build and lead a high-performing team of Business Analysts, establishing consistent standards and developing the team from traditional requirements gathering towards broader business analysis and design capability.

The role will also act as a key thought partner to the Head of Change & Transformation, bringing structured analysis, business architecture, and end-to-end process thinking to decisions about where the organisation should focus its transformation effort and investment.

Business Architecture & Design

Develop and maintain a clear understanding of business capabilities, value streams, operating models and key end-to-end processes.

Define current and target-state business designs and ensure individual change initiatives contribute coherently towards the desired future state.

Identify dependencies, duplication and opportunities to simplify or standardise across organisational boundaries.

Opportunity Shaping

Work with business leaders at the earliest stage of an opportunity to understand the underlying problem, desired outcomes and potential options.

Lead structured discovery and analysis before significant investment or delivery commitments are made.

Help translate ideas into well-defined opportunities, including scope, outcomes, impacts, dependencies and high-level solution options

Identify emerging transformation opportunities and proactively recommend changes to capabilities, operating models and service delivery.

End to End Business Analysis

Lead analysis across process, people, organisation, data, technology, controls and customer/broker/user experience, ensuring analysis considers the complete business problem rather than focusing narrowly on systems requirements.

Define the long-term strategy, structure and capability roadmap for Business Analysis and Business Design and determine the appropriate balance of permanent and contingent capability required to support the transformation portfolio

Ensure requirements remain traceable to the original business outcomes throughout delivery supported by right artefacts

Lead, coach and develop the Business Analyst community.

Set expectations for what good business analysis looks like and establish proportionate methods, standards and tools.

Allocate BA capability effectively across the portfolio and build the team's skills in areas such as business architecture, process design, data analysis, operating model design and strategic problem solving.

Op Model and Process Design

Lead the design of future-state processes and operating models, including roles and responsibilities, organisational interactions, service models, controls and hand-offs.

Challenge unnecessary complexity and identify opportunities for simplification, automation and standardisation.

Delivery Partnership

Partner closely with Project and Programme Managers, maintaining a clear distinction between designing the right business outcome and managing its delivery.

Provide continuity of business design and analysis throughout delivery, supporting decision-making where requirements, scope or solution options evolve.

Design Governance

Provide business design leadership within appropriate governance forums and design authorities, escalating material design risks or misalignment where necessary

Ensure significant change aligns with agreed business architecture and ta