Change Lead

British Airways; Hounslow; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking airline as a Change Lead, where you'll be pivotal in shaping technology governance. You'll lead the implementation of Change Management processes, ensuring seamless operations across a dynamic IT landscape. Collaborate with diverse teams, drive improvements, and leverage your expertise in ITIL and ServiceNow to enhance performance. This role offers a unique opportunity to influence change in a globally recognized organization while enjoying exceptional staff travel benefits and a commitment to your professional growth. Embrace the chance to make a significant impact in the world of digital operations.

Benefits

Unlimited standby tickets on flights

Discounted airfares for friends and family

Opportunities for career development

Qualifications

• In-depth knowledge of ITIL Change Management practices.
• Experience with ServiceNow in a large organization.

Responsibilities

• Lead implementation of Change Management procedures.
• Govern the entire change lifecycle effectively.

Skills

ITIL Change Management

Stakeholder Engagement

Problem Solving

Data Analysis

Education

ITIL v4 Qualification

Tools

ServiceNow

Job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Change Lead

Join our dynamic IT Operations team at British Airways where you will play a pivotal role in shaping how technology changes are governed and delivered across the organisation. This is a key position in ensuring the successful implementation of change management processes, enabling the safe, secure, and seamless operation of our digital ecosystem.

What You’ll Do:

• Lead and support the implementation of Change Management procedures that enable both agile and traditional delivery approaches.

• Evolution of the change process to increase change velocity and handle high volumes of change by adopting new and evolving change models including Multimodal and DevOps change to automate change registration, approvals, and workflows.

• Govern the entire change lifecycle, ensuring changes are implemented effectively and align with BA Digital’s strategic goals.

• Manage risks and impacts of change, ensuring comprehensive testing and back-out plans are in place.

• Collaborate with internal teams and external partners to drive cross-functional resolution of change-related issues.

• Provide insightful data analysis and reporting on change performance trends, identifying improvement initiatives to boost stability and efficiency.

• Support audit and compliance activities, ensuring process adherence across BA Digital and third-party suppliers.

What You’ll Bring to British Airways:

• A collaborative and detail-focused mindset with the ability to work across boundaries and influence outcomes.

• Strong stakeholder engagement skills, with experience partnering with technical and business teams to deliver meaningful results.

• A proactive approach to problem-solving and continuous improvement, with a passion for IT service excellence.

Your Experience:

• In-depth knowledge of ITIL Change Management practices, ideally supported by an ITIL v4 qualification.

• Hands-on experience with ServiceNowin a large, complex organisation.

• A proven track record of driving change improvements and ensuring compliance in IT environments.

• Comfortable working in dynamic, cross-cultural teams and managing relationships with third-party suppliers.

Ready to shape the future of digital operations at one of the world’s most iconic airlines? Apply now and be part of our journey to become the most trusted digital airline.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.