Lead Change & Release Manager - FTC 23 months

JR United Kingdom; London; Hybrid; GBP 49,000 - 57,000; Full time

Job summary

An established industry player is seeking a Lead Change & Release Manager to oversee change management in a vital UK government department. This permanent role offers a chance to shape best practices in service management while leading a dedicated team. You'll be pivotal in ensuring the seamless integration of services across a complex digital landscape, driving continuous improvement through agile and ESM frameworks. With a competitive salary and generous benefits, this position is ideal for those looking to make a significant impact in a dynamic environment.

Benefits

Civil Service Pension with 28% employer contribution

Flexible working

Generous annual leave

Training and development opportunities

Qualifications

• Extensive experience in Change and Release Management within IT.
• Expert understanding of ITIL processes, particularly in Change and Release.

Responsibilities

• Lead planning and governance of change and release activities.
• Coach a team of change/release professionals.

Skills

Change and Release Management

ITIL Processes

Agile Delivery Models

DevOps

LEAN Principles

Leadership Skills

Communication Skills

Decision-Making Skills

Tools

Enterprise Service Management Tools

Job description

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Lead Change & Release Manager - FTC 23 months, london

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Client:

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Lead Change & Release Manager - Civil Service (Permanent)
Location: London, Blackpool, Durham or Glasgow (3 days on-site)
Salary: £49,000 - £56,500 + 28% Civil Service Pension

We're looking for a seasoned Lead Change & Release Manager to join a key UK government department, playing a strategic role in the safe and efficient delivery of change across a complex and fast-paced digital estate. This is a permanent opportunity to help shape best practice in service management and lead a small team delivering high-impact outcomes.

About the Role:

Lead Change & Release Manager - Civil Service (Permanent)
Location: London, Blackpool, Durham or Glasgow (3 days on-site)
Salary: £49,000 - £56,500 + 28% Civil Service Pension

We're looking for a seasoned Lead Change & Release Manager to join a key UK government department, playing a strategic role in the safe and efficient delivery of change across a complex and fast-paced digital estate. This is a permanent opportunity to help shape best practice in service management and lead a small team delivering high-impact outcomes.

About the Role:

As the Lead Change & Release Manager, you'll own the overarching change and release management strategy, ensuring seamless integration of services and technologies across the organisation. You'll be responsible for setting direction, coaching colleagues, and embedding governance frameworks that support agile, scalable, and secure change.

This role requires a strong foundation in ITIL service management, Enterprise Service Management (ESM) principles, and an applied understanding of Agile, LEAN, or DevOps approaches to software delivery.

Key Responsibilities:

• Lead the planning, coordination, and governance of change and release activities across multiple delivery streams.

• Set and maintain standards for ITIL-aligned change and release management, adapting them to a modern delivery environment.

• Support and coach a team of change/release professionals and collaborate with product, infrastructure, and delivery teams.

• Provide strategic oversight of risk, compliance, and business impact of releases.

• Drive continuous improvement of change and release practices, leveraging ESM frameworks and agile delivery methods.
  

Requirements:

• Extensive experience in a senior or lead role in Change and Release Management within an IT service environment.

• Expert understanding of ITIL processes, particularly in Change and Release.

• Familiarity with Enterprise Service Management tools and frameworks.

• Strong understanding of Agile, DevOps, or LEAN delivery models.

• Experience working in large, complex organisations with multiple stakeholder groups.

• Excellent leadership, communication, and decision-making skills.
  

Location and Working Pattern:

This is a hybrid role requiring 3 days per week on-site at one of the following Civil Service locations:

• London

• Blackpool

• Durham

• Glasgow

Benefits:

• £49,000 - £56,500 per annum, depending on experience

• Civil Service Pension with an employer contribution of 28%

• Flexible working and generous annual leave

• Excellent training, development, and progression opportunities

• The chance to lead change that supports millions of UK citizens