Change Delivery Manager

smart.co; London; On-site; GBP 60,000 - 65,000; Full time

Job summary

An innovative financial technology firm is seeking a Change Delivery Manager to lead projects that transform retirement and savings solutions. This role involves overseeing project delivery, managing stakeholder relationships, and ensuring operational readiness for change initiatives. With a focus on collaboration across functions, you'll play a key role in driving service excellence and enhancing customer outcomes. Join a dynamic team that values creativity and problem-solving, and make a meaningful impact in the financial sector.

Benefits

25 days holiday per year

£500 annual training budget

Extensive private healthcare

Enhanced sick leave

Enhanced maternity and paternity leave

Death in service insurance

Fully-paid sabbatical after five years

In-office wellbeing services

Free lunch and social drinks weekly

50% discount at Arena Flowers

Qualifications

• Experience in project management and delivery.
• Knowledge of DC pensions and regulatory requirements.

Responsibilities

• Oversee operational project delivery and manage change initiatives.
• Collaborate with internal teams and third parties for seamless transitions.

Skills

Project management

Six Sigma

Stakeholder management

Customer centric mindset

Analytical skills

Education

Prince 2 qualification

Green Belt accreditation

Job description

Join to apply for the Change Delivery Manager role at Smart Pension

1 week ago Be among the first 25 applicants

Join to apply for the Change Delivery Manager role at Smart Pension

Get AI-powered advice on this job and more exclusive features.

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

THE ROLE

As a Change Delivery Manager You Will Be Responsible For Overseeing The Scope, Planning, Delivery And Communication Of Smart Pension Master Trust Change. This Includes:

• Leading SPMT local initiatives
• Delivering of SPMT product change projects, working across business entities
• Representing and leading the operational workstream within broader business initiatives.
  
  

Collaboration across business functions and with third parties is key to ensure that the project transitions seamlessly into ‘business as usual’ supporting service excellence and ease in ongoing management.

Responsibilities:

• Sets direction for and oversees all elements of operational project delivery with a track against the business case for change.
• Owns operational projects and change initiatives, with management of scope and risk in alignment to the reason for change and in the context of the UK strategy and good member outcomes.
• Represents Operations and owns the operational workstream to give direction and manage business readiness for broader propositional, compliance and or technology change.
• Contributes to delivery of UAT, procedural changes and instruction to third parties as required.
• Develops project stakeholder relationships, including third parties to ensure consideration of operational requirements and deliverables.
• Work collaboratively with internal teams and third parties as appropriate to support seamless transition into normal operating practice.
• Sets standard for and coordinates resources to ensure business readiness criteria are baselined within the project and achieved in approving ‘go live’.
• Provides regular updates on project status with early warning on emerging issues.
• Utilises Smart’s communication structure to share delivery information and success with wider business.
• Resolve issues using commercial and business awareness.
• Support and manage requests for change of requirement, keeping key stakeholders informed.
• Uses general knowledge of regulatory and legal requirements.
  
  

WHO WE ARE LOOKING FOR

The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

• Project management and delivery experience (Prince 2 project qualification desirable, or willing to study).
• Six Sigma, Green belt accreditation
• DC pensions experience, presence within the broader pensions market, up to date knowledge of industry focus.
• Customer centric mindset.
• Professional and accountability, projects credibility.
• Leadership and management skills.
• Senior stakeholder management.
• Prepared to roll sleeves up and respond to changing business needs.
• Strong interpersonal, networking and influencing skills.
• Creative problem solver with strong analytical and decision making skills.
• Accepts and tackles demanding goals with enthusiasm.
  
  

WHO WE ARE

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.

At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.

You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

Don’t just take our word for it – you can see what our colleagues say about working at Smart on LinkedIn Life and Glassdoor.

BENEFITS

At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:

• 25 days’ holiday per year, increasing with length of service.
• £500 annual training budget to spend on your professional development
• Extensive private healthcare, including dental, eyecare and EAP
• Enhanced sick leave (three months’ pay per year)
• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)
• Death in service insurance cover
• Fully-paid five-week sabbatical after five years of employment
• In office wellbeing, such as manicures, massages and barbers. We also serve free lunch, breakfasts and social drinks weekly.
• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.
  
  

Visit our careers page at www.smart.co/careers to find our Recruitment Data Policy.

We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.

Our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at Smart Pension by 2x

Get notified about new Delivery Manager jobs in London Area, United Kingdom.

Greater London, England, United Kingdom 3 weeks ago

Surbiton, England, United Kingdom 6 days ago

London, England, United Kingdom 2 days ago

Senior Delivery Manager for FIFA World Cup

London, England, United Kingdom 4 weeks ago

London Area, United Kingdom £60.00-£65.00 9 hours ago

Senior Delivery Manager - Customer Care (6 month FTC)

Watford, England, United Kingdom 2 days ago

Senior Delivery Manager - Customer Care (9 month FTC)

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Agile Delivery Manager, Enabling Functions- Underwriting Operations

City Of London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

Watford, England, United Kingdom 1 week ago

Delivery Partner Manager, UK/IE Delivery Partner Managers

Enfield, England, United Kingdom 4 days ago

Solution Delivery Manager, Global Services

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

Greater London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 week ago

Service Delivery Manager (Mat Leave Cover)

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Delivery Partner Manager, UK/IE Delivery Partner Managers

Maidstone, England, United Kingdom 4 days ago

Senior Technology Delivery Manager - M&A, Oliver Wyman

London, England, United Kingdom 7 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.