Certification/QA Service Coordinator

ISS; Stafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

ISS is seeking a Compliance Support Officer in Stafford to assist with operational compliance across the business. The role is vital for monitoring compliance documentation, liaising with teams, and conducting audits. Ideal candidates will possess strong administrative and quality assurance skills, with a focus on detail and record-keeping in a fast-paced environment.

Qualifications

• Familiar with IT systems and Microsoft Office applications.
• Up to 3 years of business experience or a Level 3 qualification.
• Capable of receiving specific system training.

Responsibilities

• Monitor compliance documentation and identify gaps.
• Liaise between compliance teams and field engineering.
• Conduct quality audits and maintain accurate records.

Skills

Administrative skills

Quality assurance

Attention to detail

IT systems proficiency

Microsoft Office

Education

Level 3 NVQ/Certificate-level qualification

Job description

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Client:

ISS

Location:

Stafford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7a913ad8298d

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Job Description

Reporting to the Compliance & Certification Team Leader, you will play a key role in supporting operational and technical compliance across the business.

Your primary responsibility will be to review, manage and provide accurate documentation that underpins compliance with internal standards and regulatory requirements.

This is an excellent opportunity for someone with strong administrative and quality assurance skills to support a vital function within a busy and fast-paced environment.

Your ability to manage documents methodically and ensure attention to detail will be essential to the success of this role.

Key Responsibilities

• Monitor statutory compliance documentation and identify gaps or required remedial actions
• Liaise between compliance teams and field engineering to assign and track remedial tasks
• Maintain accurate records of all activities, communications, and compliance responses
• Produce regular and ad-hoc reports to support performance and service improvements
• Conduct quality audits to ensure adherence to internal and client processes
• Develop and deliver training programmes aligned with business objectives
• Promote continuous service improvement and maintain safe working practices

Professional and Personal Competencies/Qualifications

• Familiar with IT systems and Microsoft Office applications
• Holds up to 3 years of business experience or a Level 3 NVQ/Certificate-level qualification
• Open to and capable of receiving specific system training as required

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.