Employee Helpline/T&A Service Co Ordinator

ISS; Stafford; On-site; GBP 22,000 - 27,000; Full time

Job summary

A world-leading facility management company, ISS, is seeking an Employee Helpline/T&A Service Coordinator in Stafford. In this role, you'll coordinate queries and ensure a high level of service while working in a fast-paced environment. Strong communication, attention to detail, and a collaborative mindset are essential for success. This is a fantastic opportunity to make a real impact within a supportive team.

Qualifications

• Experience working to customer and business KPIs and SLAs.
• Ability to meet tight deadlines in a fast-paced environment.
• Experience with data reporting and CRM systems is desired.

Responsibilities

• Engage with managers to ensure accurate time and attendance data.
• Process overtime, absence, pay rates, and timesheet links accurately.
• Respond to queries and support requests from placemakers and managers.

Skills

Strong communication skills

Attention to detail

Organisational skills

Problem-solving abilities

Multitasking skills

Tools

Microsoft Excel

Job description

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Employee Helpline/T&A Service Co Ordinator, Stafford

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Client:

ISS

Location:

Stafford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

589305f8a8eb

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Job Description

The Employee Helpline / T&A Service Coordinator will be based within the Operational Service Centre (OSC), supporting the Business Support Team.

This role plays a key part in providing timely and accurate support to a wide range of internal stakeholders, including the admin team, operational field teams, workforce management teams, finance, and other relevant departments.

You will be responsible for coordinating queries relating to the employee helpline and time & attendance systems, ensuring a high level of service is consistently delivered in line with customer expectations.

Strong communication skills, attention to detail, and a collaborative mindset will be essential to success in this role. This is an excellent opportunity to join a fast-paced, supportive team where you can make a real impact.

Key Responsibilities

• Engage with managers to ensure accurate time and attendance data for field placemakers
• Process placemaker overtime, absence, pay rates, and timesheet links accurately
• Resolve payroll anomalies and escalate issues within SLA timelines
• Maintain trackers, reports, and systems for time and attendance data
• Analyse data to support efficient recovery and reporting of cleans
• Respond to queries and support requests from placemakers and managers
• Prepare and send daily reports and correspondence to internal and external stakeholders

Professional and Personal Competencies/Qualifications

• Experience working to customer and business KPIs and SLAs
• High attention to detail with strong organisational and multitasking skills
• Proven ability to meet tight deadlines in a fast-paced environment
• Skilled in Microsoft Excel and other Microsoft applications
• Strong communication and problem-solving abilities
• Capable of adapting to regular process changes and short-term workload fluctuations
• Experience with data reporting and CRM systems is desired

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.