Job management - Service Co-ordinator

ISS; Stafford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join ISS as a Service Coordinator, where you'll ensure every client request is handled with care and efficiency. In this key operational role, you'll manage maintenance tasks, coordinate with contractors, and deliver exceptional customer service while maintaining high standards in a diverse work environment.

Qualifications

• Previous helpdesk, customer service or field scheduling experience required.
• Strong communication and objection-handling skills.
• Proficient IT skills including MS Word and Excel.

Responsibilities

• Manage planned and reactive maintenance tasks to meet KPI and SLA targets.
• Allocate engineering resources effectively to reduce travel time.
• Assign tasks to contractors and manage external queries.

Skills

Customer service

Clear communication

Problem-solving

Organization

Attention to detail

Team collaboration

Tools

MS Word

Excel

Scheduling tools

Job description

Job management - Service Co-ordinator, Stafford

Client: ISS

Location: Stafford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 1b106a760505

Job Views: 5

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description

As a Service Coordinator, you’ll play an essential role in ensuring that every request is handled efficiently and with care, taking full ownership from the moment it comes in through to resolution.

Your ability to think quickly and deliver practical solutions will be crucial in maintaining smooth operations and high levels of service.

This role demands attention to detail, clear communication, and a strong commitment to customer satisfaction. You’ll understand what excellent service looks like and deliver it consistently, ensuring every interaction is accurate, helpful, and professional.

Whether supporting day-to-day facilities issues or urgent requests, your focus will be on delivering a seamless experience and reinforcing trust with those who rely on the Helpdesk.

Key Responsibilities

• Manage planned and reactive maintenance tasks to meet KPI and SLA targets
• Allocate engineering resources effectively to reduce travel time and disruption
• Assign tasks to appropriate specialist contractors and manage external queries
• Raise and manage purchase orders, tracking progress to completion
• Monitor field engineers, ensuring correct labour use by skill and location
• Provide emergency cover for manpower shortages and urgent site issues
• Coordinate sample results, remedial works, access arrangements, and out-of-hours support

Professional and Personal Competencies/Qualifications

• Previous helpdesk, customer service, or field scheduling experience is essential
• Strong communication and objection-handling skills, adaptable to different audiences
• Proficient IT skills including MS Word and Excel; scheduling tools experience is advantageous
• Highly organized, capable of managing multiple deadlines and priorities
• Calm and professional under pressure, with excellent attention to detail
• Collaborative team player with a proactive service approach
• Knowledge of building fabric, mechanical, or electrical maintenance is a plus

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience, working side by side with our customers.

Through intelligent solutions, high standards, and caring people, we help our customers achieve their purpose—whether it’s hospitals healing patients, businesses innovating, or airports bringing passengers home.

ISS is committed to doing business responsibly. Our passion is people.

We offer a challenging and exciting career in an organization that values development and growth. Everyone at ISS has the opportunity to make a difference.

ISS is proud to be a diverse and inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background.

Our commitment to diversity makes ISS a more creative, productive, and happy workplace.