Customer Service Coordinator

TÜV Rheinland Europe; Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

TÜV Rheinland Europe is searching for a Customer Service Coordinator in Solihull. The role focuses on supporting the certification process through client coordination, application review, and quality management systems. A hybrid work model is offered, coupled with various employee benefits to create a positive work environment.

Benefits

Hybrid work model

Annual bonus based on performance

Private medical care

Group life insurance

Workplace pension scheme

Employee discounts

Salary sacrifice options

Friendly and diverse team environment

Qualifications

• Entry-level position with skills in customer service and document management required.
• Familiarity with quality management systems is beneficial.

Responsibilities

• Coordinate with clients for documentation needed for certification.
• Conduct application reviews and record results.
• Assist commercial processing team with quotations.

Skills

Customer Service

Quality Management System Implementation

Document Coordination

Technical Evaluation

Job description

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TUV Rheinland UL is looking for a customer service coordinator to support our A.03 team. The role is based in Solihull with 40 hours a week.

Job Description

• Coordinate with clients for all necessary supporting documents / records in order to begin with the official process of issuance of certificate of conformity.
• Conduct application review for the assigned conformity assessment program using applicable platform (for saleem program, saber system shall be used for application review and acceptance / rejection).
• Record application review results in file processing checklist / saber system as applicable.
• Assign authorized senior technical officer / technical officer for performing technical evaluation and certification decision from qualification matrix based on product category.
• Draft Certificate of conformity (CoC / TIR / CoI) /Notification of Registration / Non-conformity Report via Secure Shipment Platform / Saber System as applicable
• If the file is for Saleem program, change the status of issuance of certificate of conformity in saber system by changing the status to “A conformable product” or “An unconformable product” based on the results of technical review and certification decision.
• Assist commercial order processing team and prepare quotations.
• Share any customer feedback (positive / negative) with your immediate Supervisor in order to take necessary actions for improving services offered to clients.
• Responsible for Implementation and maintenance of the quality management system according to ISO/IEC 17020 and ISO/IEC 17065 accreditation requirements in A03 UK.
• Ensure preparedness for the internal & external audits with the support from LOQHSE and facilitate the audits of A03 UK.
• Ensure on time closure of internal & external audit findings of A03 UK.
• Comply and ensure implementation of the company’s and the customer’s Quality, Health and Safety and Environmental Policies and Procedures.

Single assignments:

Beside the above listed job duties special assignments have to be carried out based on the instructions of the direct superior. Those special assignments are usually connected to above listed activities or those assignments are a result of company policy.

Authority:

The incumbent is authorized to take any reasonable action necessary to carry out the assigned responsibilities, provided that such action is consistent with sound company and cost-effective practices and is consistent with position guidelines as outlined above

What we can offer?

• Hybrid work model and flexible working hours
• Annual bonus subject to company and individual performance
• A package of benefits: private medical care, group life insurance, workplace pension scheme, employee discounts, Salary sacrifice options
• Work in a friendly, diverse and high-qualified team with positive and cooperative working atmosphere
• International environment and daily usage of foreign languages
• Direct communication and no formal dress code
• Employee referral program

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Public Safety and Business Consulting and Services

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