Certification Manager

Lantra; Kenilworth; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Salary £35k-£45k per annum

25 days' annual leave

Flexible and hybrid working

Pension scheme or auto-enrolment

Professional development

Employee assistance scheme

Health and wellbeing

Free parking

Free drinks

Hybrid working

Job summary

Lantra, based in Kenilworth, is seeking a Certification Manager to head the Certification Team. You will ensure timely processing of Technical Awards and qualification certificates, monitor performance and drive quality improvements while managing budgets and staff development.

The role is full-time, hybrid with flexible arrangements, offering professional development and a supportive environment during a growth phase for Lantra’s awarding body activities.

Qualifications

• Experience planning and coordinating certification activities.
• Experience maintaining and improving quality system processes.
• Ability to lead and motivate staff.

Responsibilities

• Lead the Certification Team to process Technical Awards and Qualification certificates and cards on time.
• Oversee daily operations, manage workloads, resources and performance to meet targets.
• Ensure quality assurance/control processes and implement improvements.
• Develop team objectives and staff development plans.
• Oversee budgets, KPIs, and supplier/despatch activities.

Skills

Planning

Quality systems

Staff leadership

Customer service

Communication

Organisation

IT proficiency

Education

GCSE Maths & English (C or above)

Tools

Microsoft Excel

Microsoft Word

Job description

Certification Manager

Kenilworth, Warwickshire (hybrid working)

About Us

Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners.

Working with a range of partners, we promote opportunities within the sector to an increasingly diverse audience. Each year, over 116,000 learners access our courses across the UK, addressing skills challenges and supporting businesses with innovative solutions.

As we go through an exciting period of growth, we are now looking for a Certification Manager to join us on a full-time, permanent basis, working 37.5 hours per week.

The Benefits

• Salary of £35,000 - £45,000 per annum
• 25 days' annual leave, increasing with service
• Flexible and hybrid working arrangements
• Defined contributory pension scheme or pension auto-enrolment scheme
• Professional development and career growth opportunities
• Collaborative and friendly work environment
• Employee assistance scheme
• Hapi - employee benefits and wellbeing platform
• Medical cash plans
• Enhanced maternity and adoption pay
• Rewards for length of service
• Health and wellbeing events and initiatives
• Free voluntary day
• Employee rewards
• Free parking
• Free drinks

This is an exciting opportunity for an experienced quality-focused manager with strong planning skills and the ability to lead and motivate a team to join our growing organisation.

You’ll have the chance to take ownership of a vital certification function, leading a team that supports nationally recognised qualifications used by thousands of learners each year.

What’s more, you’ll join us during an exciting period where there is scope to broaden your management experience whilst benefiting from flexible and hybrid working, professional development opportunities and a comprehensive package of health, wellbeing and lifestyle support.

The Role

As Certification Manager, you will lead our Certification Team, ensuring Technical Awards and Qualification certificates and cards are processed accurately, quality-checked and despatched on time.

Overseeing daily operations, you will manage workloads, resources and performance to meet customer service targets and regulatory requirements. You will also ensure effective quality assurance and quality control processes, identifying errors and implementing improvements.

You will manage and develop the team, setting objectives and supporting staff performance and development.

Additionally, you will:

• Oversee departmental budgets
• Monitor and report on KPIs, processing errors and quality performance
• Resolve customer queries and support high service standards
• Oversee quality checks on assessments and certification records
• Manage stock levels, suppliers and despatch arrangements
• Ensure compliance with GDPR and ISO9001 requirements

About You

• Experience of planning
• Experience of maintaining and improving quality system processes
• Experience of operating to quality systems and processes
• The ability to lead and motivate staff
• Strong customer service, communication and organisational skills
• IT proficiency, including Microsoft Excel and Word
• At a minimum, GCSEs or equivalent at level 4 / Grade C or above in Maths and English
• A full, valid driving licence and access to a vehicle (due to our office location)

The closing date for this role is 12th November 2026.

Other organisations may call this role Qualifications Manager, Awarding Body Manager, Certification Operations Manager, Qualifications Operations Manager, Certification Services Manager, Qualifications Services Manager, or Assessment and Certification Manager.

Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.