Certification Manager

Web Recruit Ltd; Stoneleigh; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Career development

Health & wellbeing benefits

Free parking

Employee assistance

Job summary

Lantra is seeking a Certification Manager to lead the Certification Team in Kenilworth, Warwickshire, with a hybrid working arrangement. The role oversees processing of Technical Awards and Certificates, ensuring accuracy, quality checks and timely despatch, while maintaining GDPR and ISO9001 compliance.

The successful candidate will drive KPI reporting, customer support, staff development and stock management, within a growing organisation that values flexibility and professional growth.

Qualifications

• Experience of planning and maintaining quality system processes.
• Ability to lead and motivate staff to achieve targets.
• Strong customer service, communication and organisational skills.
• IT proficiency with Microsoft Excel and Word.
• GCSEs or equivalent at level 4/Grade C or above in Maths and English.

Responsibilities

• Lead Certification Team to process Technical Awards and Certification certificates and cards accurately and on time.
• Oversee daily operations, workloads, resources and performance to meet targets and regulatory requirements.
• Ensure GDPR and ISO9001 compliance and drive quality improvements.
• Manage stock levels, suppliers and despatch arrangements.

Skills

Planning

Quality systems

Leadership

Customer service

IT proficiency

Excel

Word

GCSE Maths/English

Education

GCSE Maths/English

Tools

Excel

Word

Job description

Kenilworth, Warwickshire (hybrid working)

About Us

Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners.

Working with a range of partners, we promote opportunities within the sector to an increasingly diverse audience. Each year, over 116,000 learners access our courses across the UK, addressing skills challenges and supporting businesses with innovative solutions.

As we go through an exciting period of growth, we are now looking for a Certification Manager to join us on a full-time, permanent basis, working 37.5 hours per week.

The Benefits

• Salary of £35,000 - £45,000 per annum
• 25 days’ annual leave, increasing with service
• Flexible and hybrid working arrangements
• Defined contributory pension scheme or pension auto-enrolment scheme
• Professional development and career growth opportunities
• Collaborative and friendly work environment
• Employee assistance scheme
• Hapi – employee benefits and wellbeing platform
• Medical cash plans
• Enhanced maternity and adoption pay
• Rewards for length of service
• Health and wellbeing events and initiatives
• Free voluntary day
• Employee rewards
• Free parking
• Free drinks

This is an exciting opportunity for an experienced quality-focused manager with strong planning skills and the ability to lead and motivate a team to join our growing organisation.

You’ll have the chance to take ownership of a vital certification function, leading a team that supports nationally recognised qualifications used by thousands of learners each year.

What’s more, you’ll join us during an exciting period where there is scope to broaden your management experience whilst benefiting from flexible and hybrid working, professional development opportunities and a comprehensive package of health, wellbeing and lifestyle support.

So, if you’re looking for a varied management role where you can help support recognised learning across the land-based sector, read on and apply today.

The Role

As Certification Manager, you will lead our Certification Team, ensuring Technical Awards and Qualification certificates and cards are processed accurately, quality-checked and despatched on time.

Overseeing daily operations, you will manage workloads, resources and performance to meet customer service targets and regulatory requirements. You will also ensure effective quality assurance and quality control processes, identifying errors and implementing improvements.

You will manage and develop the team, setting objectives and supporting staff performance and development.

Additionally, you will:

• Monitor and report on KPIs, processing errors and quality performance
• Resolve customer queries and support high service standards
• Oversee quality checks on assessments and certification records
• Manage stock levels, suppliers and despatch arrangements
• Ensure compliance with GDPR and ISO9001 requirements

About You

To be considered as a Certification Manager, you will need:

• Experience of planning
• Experience of maintaining and improving quality system processes
• Experience of operating to quality systems and processes
• The ability to lead and motivate staff
• Strong customer service, communication and organisational skills
• IT proficiency, including Microsoft Excel and Word
• At a minimum, GCSEs or equivalent at level 4 / Grade C or above in Maths and English
• A full, valid driving licence and access to a vehicle (due to our office location)

The closing date for this role is 12th November 2026.

Other organisations may call this role Qualifications Manager, Awarding Body Manager, Certification Operations Manager, Qualifications Operations Manager, Certification Services Manager, Qualifications Services Manager, or Assessment and Certification Manager.

Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.