Centre Support Assistant - Blaby, Oadby & Wigston

Leicestershire County Council; Braunstone Town; On-site; GBP 27,000 - 28,000; Full time

Job summary

Leicestershire County Council is recruiting a Centre Support Assistant based at Braunstone Town Family Hub, with travel to Wigston Magna and Huncote Hubs as needed.

You will greet visitors, handle administrative tasks, manage room bookings, maintain resources and update databases. You will perform health and safety checks and support group activities for families, children and young people, requiring safeguarding knowledge and a valid DBS check.

Qualifications

• NVQ 2 or equivalent in literacy and numeracy or relevant administration experience.
• Knowledge of health and safety procedures and confidentiality; able to communicate via social media.
• Numeracy to collate statistics and literacy to produce written materials for varied audiences.
• Clear communication, telephone manner, engaging with parents, young people and children.
• Ability to work with professionals as part of a team.
• Competent in MS Office; produce accurate work to deadlines.

Responsibilities

• Welcoming visitors to the centre and supporting colleagues with administrative tasks.
• Manage the electronic room booking system, set up rooms and maintain resources.
• Update databases and electronic records; produce electronic reports and correspondence.
• Conduct health and safety checks to ensure premises are fit for purpose; report issues.
• Support group interventions with families, young people and children; safeguarding knowledge essential.
• Travel between Family Hubs using a vehicle.

Skills

Reception duties

Health and safety awareness

Confidentiality

Numeracy

Literacy/communication

Teamwork

Telephone manners

Written materials

Education

NVQ 2 or equivalent in literacy and numeracy

Tools

Microsoft Office (Word, Access, Outlook)

Job description

Organisation: Leicestershire County Council

Work Location: Main Base – Braunstone Town Family Hub, Kingsway North, LE3 3BD, along with Wigston Magna Family Hub & Huncote Family Hub

Salary: £26,853 - £27,282 per annum (pro rata for part time )

Working Hours:35 hours per week

Contract Type: Permanent

Closing Date: 17th September 2026

Interview Date(s): TBC

Do you enjoy working alongside children, young people, and their families? If so, why not consider joining us as a Centre Support Assistant in Blaby, Oadby and Wigston Family Hubs predominantly based at Braunstone Town and Wigston Magna Family Hubs, although travel to other Hubs may be necessary.

About the Role

As a Centre Support Assistant, you willbe the welcoming face of our Family Hubs, greeting all visitors to the centre. You will support colleagues by undertaking administrative tasks including managing the electronic room booking system, setting up rooms, maintaining and ordering resources, updating databases and electronic records.

You will also be required to undertake health and safety checks to ensure that the centre and its grounds are fit for purpose, reporting issues where necessary. You may also be required to support the delivery of group interventions with families, young people, and children, therefore safeguarding knowledge is essential.

Use of a vehicle is essential, to enable travel between our Family Hubs.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

Please ensure that you cover all 7 points in your application and provide clear examples and evidence of how each point has been met

• NVQ 2 or equivalent in literacy and numeracy or relevant administration experience including reception duties, message taking and relaying, maintaining record systems, producing electronic reports and correspondence, computerised data entry and using spreadsheets.
• Have knowledge of health and safety procedures, the importance of confidentiality, and effective ways of communicating via social media.
• Have numeracy skills sufficient to collate statistical information and literacy skills sufficient to produce high quality written materials suitable for a variety of audiences.
• Have clear communication skills including a good telephone manner and the ability to engage and communicate with parents, young people, and children.
• Be able to work with a range of professionals and practitioners as part of a team.
• Be competent in usingMicrosoft Office applications including Word, Access, and Outlook. Be able to produce accurate work to deadlines.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Ellie Alton - Family Hubs Support Officer (West)

Telephone: [phone]

Email: [e-mail]

Or Cher Hopps, Family Hubs Support Officer (West)

Email: [e-mail]