Centre Security & Visitor Experience Lead

Mitie Group plc.; Cressing; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mitie Group plc. is seeking a professional Security Officer for a busy retail centre. The role focuses on safeguarding people and assets through patrols, monitoring, and a visible security presence.

You will provide a welcoming service, assist visitors and retailers, respond to incidents, and work with colleagues to ensure a safe, secure environment across day-to-day operations and the Centre's evenings.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer-service focus across a wide range of people.
• Calm and professional in varied situations; work independently or in a team.
• SIA Licence (Door Supervisor or Security Guarding) required.
• 5-year checkable work history.

Responsibilities

• Safeguard the Centre, visitors, colleagues, brand partners and assets through patrols and monitoring.
• Provide a welcoming, professional presence and assist visitors, colleagues and brand partners.
• Respond to incidents, emergencies and evacuations, ensuring procedures are followed.
• Work with the security team to deliver a coordinated and professional service.
• Identify and report suspicious activity and potential risks; take action per site procedures.
• Support prevention of theft and other security incidents.
• Maintain safety during evening operations and manage vehicle movements within the Centre.
• Remain vigilant for hazards and report concerns; maintain a high standard of customer service.

Skills

Excellent communication

Customer-service focus

Teamwork

Calm under pressure

SIA Licence (Door Supervisor or SG)

Job description

Mitie Group plc. is seeking a professional Security Officer for a busy retail centre. The role focuses on safeguarding people and assets through patrols, monitoring, and a visible security presence.

You will provide a welcoming service, assist visitors and retailers, respond to incidents, and work with colleagues to ensure a safe, secure environment across day-to-day operations and the Centre's evenings.