security officer

Mitie Group plc.; Lancing; Vor Ort; GBP 17.000 - 19.000; Vollzeit

Benefits dieser Stelle

Onsite Parking

Zusammenfassung

Mitie Group plc. is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility for shift patterns and working locations, with a pay rate of £13.10 per hour and on-site parking at BN15.

You will protect customers and colleagues, deter theft and anti-social behaviour, and liaise with store management and external agencies. The ideal candidate has retail security experience, a Frontline Door Supervision or Security Guarding License, and CCTV

Qualifikationen

• Retail security experience is required.
• Frontline Door Supervision or Security Guarding Licence is essential.
• CCTV licence is beneficial.

Aufgaben

• Protect customers and colleagues from physical and verbal abuse with a professional security presence.
• Provide a highly visible security presence while delivering exceptional customer service.
• Proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaise with store management, Police and external agencies as required.
• Utilise conflict resolution to diffuse workplace tensions.
• Ensure safety and wellbeing of colleagues and customers in line with company policies.
• The elite security officer must be a team player with an enthusiastic attitude.

Kenntnisse

Retail Security Experience

Customer Service Focus

Excellent Communication Skills

Team Player

Tools

CCTV Licence

Door Supervision Licence

Jobbeschreibung

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.10

Onsite Parking available

Location BN15

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

The elite security officer will need to be a team player with an enthusiastic attitude.

• Able to work on their own initiative.
• Retail Security experience.
• Able to follow ASCONE/SAFER processes
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.