Centre Operations & Customer Experience (Part‑Time)

NewFlex; Greater London; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Birthday Off

Volunteering Days

Discounted Private Medical Insurance

Life Assurance

Income Protection Insurance

Cycle Scheme

NEST Pension Scheme

Employee Assistance Programme

Annual Flu Jabs

Eye Tests

Training Support Package

Enhanced Maternity

Adoption

Shared Parental and Paternity Pay

Annual Professional Membership Sub S

Job summary

NewFlex is seeking a Centre Operations Assistant in Lewisham to support the General Manager and deliver world class customer service in a busy centre. The role focuses on safety, compliance, viewings, and upselling NewFlex services while maintaining high standards of centre presentation.

Hours are 20 per week, Monday to Friday 9:00 am–1:00 pm, with occasional out-of-hours work. The position offers a supportive environment with training and progression opportunities.

Qualifications

• Previous customer service experience is essential.

Responsibilities

• Deliver outstanding service experience to all stakeholders
• Deliver professional and friendly viewings, extracting relevant information to enable the sales team to close the deal
• Proactively seek feedback and resolve customer queries at first touch
• Build relationships with customers to capture upselling opportunities
• Manage centre standards to the highest level
• Conduct pre-event inspections of meeting rooms and show offices prior to viewings or bookings
• Oversee customer move ins smoothly and in line with customer requirements
• Identify and upsell all NewFlex services
• Ensure compliance with the NewFlex health and safety policy and processes
• Complete all iAuditor checks and resolve issues within acceptable timeframes
• Manage the accident book and report incidents and near misses, in compliance with RIDDOR
• Review and update emergency evacuation procedures as necessary
• Ensure appropriate health and safety arrangements are in place for all building users
• Ensure building issues are reported via the property portal and remedial actions completed in a timely manner
• Arrange all annual mandatory H&S requirements and ensure certification is uploaded to the property portal
• Monitor contractors to ensure working practices align with our policies; coordinate planned works
• Maintain up to date knowledge of GDPR and AML legislation and ensure compliance with mandatory requirements
• Escalate identified issues and risks to the General Manager
• Work with the Compliance Manager to ensure customer agreements are current, correct and properly documented
• Validate customer identification to ensure adherence to AMLR policy
• Work with the Compliance Manager to ensure virtual customers are managed in line with our virtual policy
• Complete all mandatory training modules annually: Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction, Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering, Anti Bribery, Code of Conduct and Unconscious Bias

Skills

Planning and organising

Building relationships

Excellent communicator

Resilient and embraces change

Team player

Education

GCSE English & Maths (Grade C)

Fire Marshal (Training Provided)

First Aid at Work Certificate (Training Provided)

Tools

Microsoft Office 365

Job description

NewFlex is seeking a Centre Operations Assistant in Lewisham to support the General Manager and deliver world class customer service in a busy centre. The role focuses on safety, compliance, viewings, and upselling NewFlex services while maintaining high standards of centre presentation.

Hours are 20 per week, Monday to Friday 9:00 am–1:00 pm, with occasional out-of-hours work. The position offers a supportive environment with training and progression opportunities.