Assistant Centre Manager

Workspace Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Workspace Group is seeking an Assistant Centre Manager to support daily operations across our London centres, developing commercial, operational and leadership skills while delivering a great customer experience. You will deputise for the Centre Manager, focus on customer service, sales support and community engagement, and work on-site five days a week to drive occupancy and performance.

Join a dynamic team and help shape a welcoming environment for tenants, with opportunities to learn systems,

Qualifications

• Strong customer-facing experience with excellent relationship-building skills.
• Confident communication (verbal and written).
• Good IT skills and ability to learn new systems.
• Organised with the ability to manage multiple priorities.

Responsibilities

• Act as a key point of contact, maintaining a visible presence within the centre.
• Deliver excellent customer service and manage queries or complaints effectively.
• Build strong relationships with customers, understanding their needs.
• Support viewings and promote available space and services.
• Help drive occupancy and revenue through proactive engagement.
• Develop knowledge of local competitors and market activity.
• Deputsie for the Centre Manager when required.
• Work with FM to maintain high standards across the centre.
• Support H&S compliance and customer move-in/out processes.
• Support delivery of rent roll, occupancy, and budget targets.

Skills

Customer service

Relationship building

Verbal & written communication

Organisation & multitasking

Commercial awareness

Tools

IT systems

Job description

As an Assistant Centre Manager, you will support the day-to-day running of our centres. This role is ideal for someone looking to develop their commercial, operational, and leadership skills, while delivering a great customer experience and supporting centre performance.

You'll work closely with the Centre Manager, deputising where required, and playing a key role in customer service, sales support, and community engagement.

What You'll Be Doing

Customer Service & Front of House

• Act as a key point of contact, maintaining a visible presence within the centre.
• Deliver excellent customer service and manage queries or complaints effectively.
• Build strong relationships with customers, understanding their needs.

Sales & Commercial Support

• Support viewings and promote available space and services.
• Help drive occupancy and revenue through proactive engagement.
• Develop knowledge of local competitors and market activity.

Community & Engagement

• Support a strong customer community through events and engagement.
• Promote the centre and customer activity internally and externally.

Operations & Centre Management

• Deputise for the Centre Manager when required.
• Work with FM to maintain high standards across the centre.
• Support H&S compliance and customer move-in/out processes.

Finance & Performance

• Support delivery of rent roll, occupancy, and budget targets.
• Assist with arrears and identifying cost efficiencies.

What We're Looking For

Essential Skills & Experience

• Strong customer-facing experience with excellent relationship-building skills.
• Confident communication (verbal and written).
• Good IT skills and ability to learn new systems.
• Organised with the ability to manage multiple priorities.

Personal Attributes

• Proactive, self-motivated, and commercially aware.
• A collaborative team player with a positive approach.
• Confident, professional, and comfortable taking initiative.

This role requires you to be on site 5 days a week.

The Company

As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital's brightest businesses. We're far more than a serviced office landlord - we offer an environment that puts community first.

Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace's commitment to environment and social responsibility.

Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.