Centre Operations & Guest Experience Coordinator

Additional Resources Ltd; Tudhoe; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary £27,500

Job summary

Additional Resources Ltd is seeking a Business Centre Coordinator/Administrator to support the day-to-day operations of the centre from our office. You will manage reception, CRM records, invoicing and tenant administration while ensuring excellent customer service to visitors and tenants.

The role is fully office-based, 5 days per week with a potential 4-day, 0.8 FTE arrangement for an exceptional candidate. Salary is £27,500 plus benefits.

Qualifications

• CRM and content management systems experience.
• Level 3 education or equivalent.
• Background in customer service and general administration.

Responsibilities

• Managing reception duties and providing a professional first point of contact for visitors, tenants and enquiries.
• Delivering a high standard of customer service across face-to-face, telephone and email communication.
• Providing accurate administrative support, including maintaining CRM records and preparing reports.
• Raising and issuing invoices as required.
• Supporting tenant administration, including onboarding, renewals, offboarding and lease-related documentation.
• Opening and securing the premises and individual units when required.
• Monitoring general building requirements, including cleanliness, stock levels and supplies.
• Coordinating meeting room bookings, including room preparation and refreshments.
• Supporting centre marketing activities such as newsletters, social media and tenant events.
• Handling initial enquiries and directing clients towards relevant services and support.
• Monitoring services and liaising with clients to obtain supporting information where necessary.
• Maintaining accurate client records, statistics and monitoring information.

Skills

CRM systems

Microsoft Word

Microsoft Excel

PowerPoint

Customer service

Education

Level 3 education or equivalent

Tools

Content management systems

Xero

Eventbrite

DocuSign

Job description

Additional Resources Ltd is seeking a Business Centre Coordinator/Administrator to support the day-to-day operations of the centre from our office. You will manage reception, CRM records, invoicing and tenant administration while ensuring excellent customer service to visitors and tenants.

The role is fully office-based, 5 days per week with a potential 4-day, 0.8 FTE arrangement for an exceptional candidate. Salary is £27,500 plus benefits.