Centre Operations & Guest Experience Lead

Corecruitment; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

Corecruitment is seeking a Centre Manager to lead the safe, smooth operation of the centre, delivering an outstanding guest experience with warmth and professionalism. You will oversee a high-performing team, ensure health and safety compliance, and drive revenue while controlling costs.

You will manage the centre's P&L, monitor performance, handle bookings and customer records, resolve escalations, and promote safe, fun environments for guests, including safeguarding requirements and daily

Responsibilities

• Lead the daily running of the centre, ensuring high standards of cleanliness, safety, and customer service.
• Be a visible and supportive leader on the floor, developing and training the team to deliver a brilliant guest experience.
• Oversee opening and closing procedures, ensuring the site is safe, secure, and fully prepared for guests.
• Submit daily End of Day reports summarising operations, incidents, and key issues or highlights.
• Take full responsibility for Health & Safety performance and compliance with all legal and internal requirements.
• Ensure daily, weekly, and monthly safety checks are completed and accurately recorded.
• Ensure all accidents, incidents, and safeguarding matters are recorded and managed appropriately.
• Manage the centre’s P&L, driving income and controlling expenditure in line with budget targets.
• Monitor departmental performance, identifying areas for efficiency and improvement.
• Ensure consistent and accurate handling of bookings, payments, and customer records.
• Promote responsible fun and outstanding service throughout the centre.
• Deal with customer queries, complaints, and escalations calmly and professionally.
• Gather and act on customer feedback to improve service quality and satisfaction.
• Ensure House Rules are respected and that children play safely in age/size-appropriate areas.

Job description

Corecruitment is seeking a Centre Manager to lead the safe, smooth operation of the centre, delivering an outstanding guest experience with warmth and professionalism. You will oversee a high-performing team, ensure health and safety compliance, and drive revenue while controlling costs.

You will manage the centre's P&L, monitor performance, handle bookings and customer records, resolve escalations, and promote safe, fun environments for guests, including safeguarding requirements and daily