Part-time Customer Service Manager

IWG plc; Birmingham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Incentives

Job summary

IWG plc is seeking a Part-time Customer Services Manager (20+ hours per week) to lead a centre with strong customer focus and deliver on-site performance. You’ll have autonomy to run the site, provide tours, upsell to customers, and ensure every visitor and client leaves with a world-class experience.

The role offers informal incentives and sociable hours, with total compensation up to £19,000 for a 20-hour week and a supportive development environment across a global organisation.

Qualifications

• Experience delivering against customer-service targets in a small team.
• Ability to run a centre or site with a strong customer focus.
• Excellent communication and people skills.

Responsibilities

• Manage all on-site operations and centre performance.
• Tackle problems proactively and find practical solutions.
• Give tours to prospective customers and showcase offerings.
• Upsell to existing customers and drive centre revenue.
• Ensure customers have world-class service and leave as advocates.

Skills

Customer service

Leadership

Sales

Communication

Job description

Part-time Customer Services Manager

(20+ hours per week, Monday to Friday or selected days)

(Total Compensation including bonus, commission & benefits based on a 20 hour working week: Up to £19,000)

This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

What we can do for you

You’re reading the right advert if you’re looking for:

• a fun, challenging and rewarding career.
• great induction training and excellent ongoing learning and development.
• fantastic promotion prospects.
• generous, achievable incentives and sociable hours.
• access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

About you

Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

• Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
• Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.

Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.

And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.

About IWG

With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.

With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.

We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.

We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral.