Centre Manager: Drive Growth & Customer Excellence

MSX - TPS; Acton; On-site; GBP 55,000 - 75,000; Full time

Job summary

TPS Centre Manager role based in Acton involves leading and motivating a TPS team to meet business plans and deliver excellent customer service within the automotive parts sector. You will translate sales targets into departmental goals, manage performance, and ensure adherence to budgets and standards.

The role requires strategic planning, strong stakeholder relationships, and a focus on sales growth while maintaining high customer satisfaction and efficient operations.

Qualifications

• Proven ability to lead and motivate a team to achieve business targets in a B2B environment.
• Passion for providing a great customer service experience in the automotive industry.
• Ability to communicate effectively and build strong relationships with key stakeholders.
• Experience devising strategies and implementing plans.
• Provide an exceptional customer service experience.
• Ability to plan strategies and activities to grow and develop a business.
• Be sales focused and results orientated.
• High IT literacy with proficiency in MS Office.

Responsibilities

• Ensure that the Centre targets and business objectives are achieved.
• Translate overall sales targets into departmental targets and with first line management set challenging but achievable goals.
• Motivate, recognise and incentivise the team.
• Create Personal Development Plans, monitor progress and provide support.
• Create and maintain a manpower plan and succession plan.
• Maintain a customer-centric culture in the business.

Skills

Team leadership

Customer service orientation

Strategic planning

Communication

Sales focus

IT literacy

Tools

MS Office

Job description

TPS Centre Manager role based in Acton involves leading and motivating a TPS team to meet business plans and deliver excellent customer service within the automotive parts sector. You will translate sales targets into departmental goals, manage performance, and ensure adherence to budgets and standards.

The role requires strategic planning, strong stakeholder relationships, and a focus on sales growth while maintaining high customer satisfaction and efficient operations.