Parts Sales Pro: Drive Growth & Customer Service

MSX - TPS; Slough; On-site; GBP 28,000 - 36,000; Full time

Job summary

TPS Parts Sales Executive role within the TPS Centre focuses on delivering parts sales targets and excellent customer service. You will work with the Sales Manager to identify customer needs, recommend parts, and process orders efficiently.

You will engage via phone and in-person visits, maintain up-to-date product knowledge, and manage orders from inquiry to delivery while meeting KPIs.

Qualifications

• Proven track record in building relationships and achieving sales targets in a B2B environment.
• Confident communicator with experience in fast-paced or telesales sales.
• Excellent customer service with strong written and verbal communication.

Responsibilities

• Achieve personal KPI and revenue objectives with target customers.
• Accurately identify parts to meet customer sales requirements.
• Utilise product promotions to hit targets.
• Identify and leverage sales opportunities within customer base.
• Maintain product knowledge and monitor competitor activity.
• Build strong relationships with customers via phone and face-to-face visits.
• Provide high level of service: understand requirements, respond, progress orders.
• Provide timely communication on customer credit status.
• Support TPS Centre team to ensure excellent service.
• Work with Sales Manager to achieve targets and provide joined-up sales approach.
• Handle incoming calls and inquiries within KPIs.
• Use systems to search and order parts.
• Complete documentation accurately.
• Process cash and credit card transactions per TPS guidelines.

Skills

Relationship building

B2B sales

Telesales

Customer service

Communication

Tools

MS Excel

Job description

TPS Parts Sales Executive role within the TPS Centre focuses on delivering parts sales targets and excellent customer service. You will work with the Sales Manager to identify customer needs, recommend parts, and process orders efficiently.

You will engage via phone and in-person visits, maintain up-to-date product knowledge, and manage orders from inquiry to delivery while meeting KPIs.