Centre Manager: Lead Sales, Service & Growth

Volkswagen Group; Greater London; On-site; GBP 60,000 - 75,000; Full time

Job summary

TPS Centre Manager role at TPS (part of Volkswagen Group UK) requires leading a team to deliver business plans and exceptional customer service for VW Group vehicles. The role focuses on strategy, target setting, stakeholder relations and ensuring operational excellence at the TPS Centre.

You will drive sales, develop manpower plans, and safeguard stock/premises while maintaining strong cross-functional partnerships with VW Group UK and TPS network.

Qualifications

• Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
• A passion for providing a great customer service experience and the automotive industry
• Be sales focussed and results orientated
• Have a high degree of IT literacy and a proficient user of MS Office

Responsibilities

• Lead and motivate the TPS team to achieve business targets in a B2B environment
• Develop strategic plans and ensure processes run to deliver TPS Centre targets
• Translate overall sales targets into departmental targets and set challenging but achievable goals
• Maintain a customer‑centric culture and high levels of customer satisfaction
• Create Manpower Plans and succession planning for the centre
• Manage stock and premises security and control costs within gross margin levels

Skills

Leadership

Customer service

Sales targets

Strategic planning

Communication

IT literacy

Tools

MS Office

Job description

TPS Centre Manager role at TPS (part of Volkswagen Group UK) requires leading a team to deliver business plans and exceptional customer service for VW Group vehicles. The role focuses on strategy, target setting, stakeholder relations and ensuring operational excellence at the TPS Centre.

You will drive sales, develop manpower plans, and safeguard stock/premises while maintaining strong cross-functional partnerships with VW Group UK and TPS network.