Centre Manager- Park Royal

TPS; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

TPS Centre Manager role in the United Kingdom leads, manages and motivates the TPS team to achieve Centre targets and budgets while delivering outstanding customer service. You will translate sales targets into actionable team plans, develop personal development plans, manage resources and nurture strong stakeholder relationships, ensuring operational excellence and compliance.

You will drive a customer-centric culture, monitor performance, and devise sales plans to grow revenue, safeguard stock

Qualifications

• Proven ability to lead and motivate a team to meet business targets in a B2B environment.
• Passion for providing excellent customer service and automotive industry knowledge.
• Strong communication skills to build relationships with key stakeholders.
• Experience in devising strategies and implementing plans to grow a business.
• Sales-focused mindset with results orientation.

Responsibilities

• Lead, manage and motivate the TPS team to deliver business plans and Centre targets.
• Translate sales targets into departmental goals and monitor progress.
• Maintain a customer-centric culture and high customer satisfaction levels.
• Create Personal Development Plans and succession plans for the team.
• Ensure compliance with financial, legal and ethical guidelines and safeguard stock and premises.
• Analyse market data to identify sales opportunities and adjust plans accordingly.

Skills

Leadership

Sales targets

Customer service

Team motivation

IT literacy

Tools

MS Office

Job description

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

About the RoleWhat will you be doing?

As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.

• Ensure that the Centre targets and business objectives are achieved
• Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
• Ensure the team is motivated, recognised and incentivised
• Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
• Create a Manpower Plan for your centre and put a succession plan in place
• Create and maintain a customer centric culture in the business
• Maintain a high level of customer satisfaction via the team
• Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans
• Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations
• Analyse internal and external market data to develop an understanding of the potential sales opportunities
• Work to achieve agreed business plan and budget - controlling costs within agreed parameters including Gross Margin levels
• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
• Maintain an effective relationship with all stakeholders
• Ensure the overall security of the stock and premises

Requirements

What are we looking for?

• Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
• A passion for providing a great customer service experience and the automotive industry
• Possess the ability to communicate effectively and build strong relationships with key stakeholders
• Be experienced at devising strategies and implementing plans
• The ability to provide an exceptional customer service experience
• Ability to plan strategies and activities to grow and develop a business
• Be sales focussed and results orientated
• Have a high degree of IT literacy and a proficient user of MS Office
• Management experience