Centre Manager

Halfords; Tees Valley; On-site; GBP 38,000; Full time

Job summary

A leading automotive service provider is seeking an Autocentre Manager in Tees Valley to lead a team and ensure excellent customer experiences. The ideal candidate will have strong leadership skills, a focus on customer satisfaction, and a background in the automotive industry. This role offers a competitive salary of £38,000, additional bonuses, and various benefits.

Benefits

£38,000 annual salary

Uncapped bonus averaging £10,800

Up to 50% off garage bills

Discounts on retail products

Financial planning support

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Experience in automotive or similar industry.
• Strong leadership and team management skills.
• Ability to engage and motivate team members.

Responsibilities

• Lead the Centre team to deliver excellent customer journeys.
• Drive business performance and ensure service quality.
• Manage day-to-day centre performance and support sales objectives.

Skills

Leadership skills

Customer satisfaction delivery

Coaching approach

Compliance standards

Sales turnover management

Communication skills

IT proficiency

Time management

Job description

Overview

Brilliant at leading a team?

Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!

Responsibilities

Lead and develop the Centre team to deliver excellent customer journeys and satisfaction. Drive business performance and ensure high standards of service and operations. Manage day-to-day centre performance and support sales and customer experience objectives. Ensure compliance with Health and Safety and other regulations. Foster a coaching-based approach to team development and provide in-the-moment training.

Compensation and Benefits

• £38,000 per annum
• Average uncapped bonus of £10,800 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.
• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

Skills and experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• Good time management
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.