Centre Manager

Halfords; Stratford-upon-Avon; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off Halfords products

Family & Friends Discount Events

Trade Price Bike & Cycle to Work

Wagestream access

GP Access 24/7

Share save scheme

Health Cash Plan

Pension & Life Assurance

Job summary

Halfords is seeking an Autocentre Centre Manager to lead the team, deliver an outstanding customer journey and drive service excellence across our Autocentre network. You will recruit, coach and develop staff while ensuring safety compliance and achieving KPIs.

The role offers an uncapped bonus and a path to progression within the company. You will be responsible for maintaining high standards, delivering sales targets, and creating a positive environment that supports the nation’s motoring

Qualifications

• Experience leading automotive or similar service teams.
• Track record of delivering high customer satisfaction and effective management.
• Coaching-based approach to team development and training.
• Experience meeting Health and Safety standards/compliance.
• Experience with high sales turnover and KPI management.
• Excellent verbal and written communication skills.
• Proficient with IT systems and eager to learn in-house platforms.
• Good time management and organisational skills.
• Current valid driving licence.

Responsibilities

• Lead the autocentre team to deliver an excellent customer journey and satisfaction.
• Drive achievement of targets and KPIs through effective people leadership.
• Provide coaching and on-the-job training to team members.
• Ensure compliance with Health and Safety standards across operations.
• Support high sales turnover through strong service delivery and upsell opportunities.
• Maintain clear and proactive communication with customers and colleagues.

Skills

Leadership and team management

Customer satisfaction management

Coaching and training

Health & Safety compliance

Sales/KPIs management

Communication skills

IT systems literacy

Time management

Valid driving licence

Tools

In-house systems

Job description

Brilliant at leading a team?

Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

• On-target earnings up to £53,500
• Comprising a base salary of £40,000 - £42,000
• An uncapped monthly bonus scheme with average additional earnings of £11,500 per year.
• 5 days a week

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills And Experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.