Assistant Manager

Halfords; Royal Borough of Kingston upon Thames; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

5.6 weeks' leave

Hybrid/employee discounts

Cycle to work scheme

Health plan

Pension scheme

Job summary

Halfords Garage Services is recruiting an Assistant Manager to work with the Centre Manager, balancing workshop duties with sales and customer service to maximise profitability and customer satisfaction.

You’ll help drive business performance, coach colleagues, and support training while leading the team to deliver a first‑class customer journey in our Fusion centre.

Qualifications

• Experience delivering high customer satisfaction through effective management.
• Ability to coach and train colleagues in the moment.
• Experience meeting Health & Safety standards.
• Excellent verbal and written communication skills.
• IT proficient and able to learn in-house systems.
• Current valid driving licence.

Responsibilities

• Provide productive management and leadership, driving profitability with a focus on the customer journey.
• Split time between the workshop and assisting the Centre Manager with daily sales and customer service.
• Support business performance and enable progression and training schemes.

Skills

Customer service

Coaching

Health & safety

Communication

IT familiarity

Driving licence

Tools

In-house systems

Job description

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first‑class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success.

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey. Ideally you will have had previous hands‑on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long‑term career with excellent progression and training schemes, this really could be the perfect opportunity for you.

• On-target earnings up to £43,100
• Comprising a base salary of £34,000 - £ 35,000
• An uncapped monthly bonus scheme with average additional earnings of £xxx per year.
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills And Experience

• Experience / Ability to deliver high customer satisfaction and experience through effective management
• Experience / Ability to deliver coaching/training in the moment to colleagues
• Experience of meeting compliance standards across Health and Safety
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.