Centre Manager

TPS - Recruitment; Rochester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the automotive sector seeks a Centre Manager to lead a team, ensure excellent customer service, and achieve business objectives. The role demands strong leadership, strategic planning, and effective communication skills to foster a customer-centric culture and drive sales growth.

Qualifications

• Proven leadership skills in a B2B environment.
• Experience in strategic planning and business development.

Responsibilities

• Lead and motivate the TPS team to meet business objectives.
• Develop strategic plans and maintain customer satisfaction.
• Monitor business performance and identify improvement opportunities.

Skills

Leadership

Customer Service

Communication

Strategic Planning

Sales Focus

IT Literacy

Tools

MS Office

Job description

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products necessary to service and repair Volkswagen Group vehicles. As part of the Volkswagen Group, TPS operates a national network of Centres with a workforce of 1,500 employees. We pride ourselves on creating a motivating and inclusive workplace that recognizes and rewards our team, encouraging continuous learning and development.

Launched nationally in 2006, TPS is based on an Agency Model, meaning that Centres stock and sell on behalf of Volkswagen Group UK. The brand has experienced rapid growth both financially and in the number of Centres nationwide.

Job Opportunity

What will you be doing?

As a Centre Manager, you will lead, manage, and motivate your TPS team to meet and exceed business plans and objectives, ensuring excellent customer service, developing strategic plans, and maintaining all necessary processes for a successful TPS Centre.

• Achieve Centre targets and business objectives
• Translate sales targets into departmental goals, setting challenging yet achievable objectives with your team
• Motivate, recognize, and incentivize your team
• Create Personal Development Plans, monitor progress, and provide support where needed
• Develop a Manpower Plan and implement a succession plan for your centre
• Foster a customer-centric culture within the business
• Maintain high levels of customer satisfaction
• Work within the sales strategy to increase revenue and develop sales plans
• Monitor business performance regularly and identify improvement opportunities
• Analyze market data to understand sales opportunities
• Achieve business plans and budgets, controlling costs and maintaining Gross Margin levels
• Ensure compliance with standards, legal, financial, and ethical guidelines, including Warranty
• Maintain effective stakeholder relationships and ensure the security of stock and premises

Essential Skills

What are we looking for?

• Proven leadership and motivation skills in achieving business targets in a B2B environment
• A passion for customer service and the automotive industry
• Effective communication skills and ability to build strong stakeholder relationships
• Experience in devising strategies and implementing plans
• Exceptional customer service skills
• Strategic planning and business development abilities
• Results-oriented and sales-focused mindset
• High IT literacy, proficient in MS Office
• Management experience