Centre Manager

Bandzmedia; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a dynamic Centre Manager to lead a dedicated team in delivering exceptional customer service and achieving business goals. This role involves motivating staff, developing strategic plans, and ensuring compliance with standards. The successful candidate will have a passion for the automotive industry, proven leadership skills, and a results-oriented mindset. Join a rapidly growing organization that values continuous learning and development, and make a significant impact in a customer-centric environment.

Qualifications

• Proven ability to lead and motivate teams in a B2B environment.
• Strong passion for customer service and interest in the automotive industry.

Responsibilities

• Lead and manage the TPS team to achieve business objectives.
• Develop strategic plans and ensure excellent customer service.

Skills

Team Leadership

Customer Service

Strategic Planning

Sales Focus

Effective Communication

IT Literacy

Management Experience

Tools

MS Office

Job description

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products necessary for servicing and repairing Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, ŠKODA, Volkswagen passenger cars, and Commercial Vehicles. It operates as a national network of TPS Centres with a workforce of approximately 1,500 employees. The management team is committed to creating a motivating and inclusive workplace that recognizes and rewards employees, encouraging continuous learning and development.

Launched nationally in 2006 as a new brand concept, TPS is based on an Agency Model, meaning Centres stock and sell on behalf of Volkswagen Group UK. The brand has experienced rapid growth both financially and in the expansion of its network.

Job Opportunity

What will you be doing?

As Centre Manager, you will lead, manage, and motivate your TPS team to achieve business plans and objectives, ensuring excellent customer service, developing strategic plans, and establishing all necessary processes for a successful TPS Centre.

• Achieve Centre targets and business objectives
• Translate sales targets into departmental goals and set challenging yet achievable objectives with first-line management
• Motivate, recognize, and incentivize the team
• Create Personal Development Plans, monitor progress, and provide support for development or correction
• Develop a Manpower Plan and implement a succession plan
• Foster a customer-centric culture within the business
• Maintain high levels of customer satisfaction through the team
• Implement sales strategies to increase revenue and develop sales plans
• Monitor business performance regularly, identify improvement opportunities, and take corrective actions
• Analyze market data to understand sales opportunities
• Work towards achieving business plans and budgets, controlling costs within set parameters, including Gross Margin levels
• Ensure compliance with standards, processes, legal, financial, and ethical guidelines (including Warranty)
• Maintain effective relationships with stakeholders
• Ensure the security of stock and premises

Essential Skills

What are we looking for?

• Proven ability or aptitude for leading and motivating a team to meet targets in a B2B environment
• A passion for delivering excellent customer service and interest in the automotive industry
• Effective communication skills and ability to build strong stakeholder relationships
• Experience in devising strategies and executing plans
• Ability to provide exceptional customer service
• Strategic planning and business development skills
• Results-oriented and sales-focused mindset
• High IT literacy, proficient in MS Office
• Management experience