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Community Centre Manager

Centre for Armenian Information and Advice

London

On-site

GBP 30,000 - 40,000

Full time

Yesterday

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Job summary

A vibrant charity in London seeks an organised Centre Manager to oversee operations at the Hayashen Centre. The role includes managing client engagement, building operations, and administrative processes, contributing to community impact and support for the Armenian community.

Benefits

Competitive salary

Regular training and development opportunities

Support for Armenian culture

Qualifications

Experience in office management or administration is essential.
Knowledge of health & safety, safeguarding, and GDPR compliance.

Responsibilities

Oversee front-of-house and client engagement.
Manage administrative policies, processes, and procedures.
Ensure the smooth running of the building.

Skills

Organisational Skills

Communication

Time Management

IT Literacy

Tools

MS Office

Google Docs

QuickBooks

5 days ago Be among the first 25 applicants

Hours: 35 per week, with occasional evenings and weekends

Term: Permanent

Location: Hayashen, Acton, London W3

About the Centre for Armenian Information and Advice (CAIA)

The Centre for Armenian Information and Advice (CAIA) is a vibrant, London-based charity supporting the Armenian community through advice, culture, and care. We’re here to improve the lives of disadvantaged members of our community – including older people, women, children, and refugees – and to honour and promote Armenian heritage in the UK.

Based at our Hayashen Centre in Acton, we offer everything from legal advice and youth work to a lunch club for the elderly, cultural events, and community training. Our work is only possible through the dedication of a close-knit team of staff, volunteers, and supporters.

The role

CAIA is seeking an organised, efficient and friendly Centre Manager to be responsible for ensuring the smooth running of CAIA’s building, the Hayashen Centre, and the organisation’s overall administrative systems and processes. This is a varied and meaningful role where no two days are the same; it will suit someone who thrives in a hands-on atmosphere and is passionate about community impact.

Main Purpose of the role:

Oversee front-of-house and client engagement
Ensure the smooth running of the building
Manage administrative policies, processes and procedures

Main duties and responsibilities:

Front of house & client engagement

Act as the first point of contact at the Centre on reception, phone and for digital enquiries
Assist clients seeking the advice service by booking appointments and completing client forms

Building management

Oversee management of appropriate suppliers to ensure the smooth operation of the building and its facilities including utilities, maintenance and cleaning, IT infrastructure etc.
Ensure the building and facilities comply with all requirements including health and safety, safeguarding, risk assessment and insurance
Be the designated First aider when on site
Facilitate practical arrangements for CAIA events and external bookings including booking, set up and clear up

Administration

Work with the CEO and accountant to ensure accurate financial records are kept, processes are in place, payments are made and received and petty cash is managed appropriately
Maintain CAIA database including membership records and mailing list, ensuring compliance with GDPR
Oversee the collection and collation of data required for monitoring and evaluation
Maintain and develop document templates to ensure the smooth running of the organisation, including Hire agreements, phone records, expenses etc.
Arrange, share papers for and record minutes at team meetings
Ensure the CAIA minibus is serviced, insured, taxed and MOTd
Any other duties that may be required and are appropriate to this role and salary

Person specification: Essential (E) and Desirable (D)

Knowledge / experience

Office management / administration (E)
Developing and overseeing compliance with key organisational policies and procedures including health & safety, safeguarding, and GDPR (E)
An awareness of diversity and equality practices (E)
Building management (D)

Skills

Highly organised with good time management, and a warm, approachable manner (E)
Able to work autonomously and as part of a team as the role demands (E)
Excellent communication, verbally and in writing, with a wide range of people (E)
IT literate, including MS Office and Google Docs (E)
Experience using specific programmes such as QuickBooks & CRM systems (D)
Proficiency in, or willingness to learn, Armenian (D)
Proficiency speaking other languages (D)

NB: The role requires an enhanced DBS check

What we offer

A welcoming, inclusive team and a meaningful role with real community impact
Competitive salary and regular training and development opportunities (specific training which is appropriate to the role such as Health & Safety and First Aid at work will be provided as part of CAIA’s robust induction programme).
The chance to build a wide range of transferable skills across administration, finance, operations and events
The opportunity to support and celebrate Armenian culture

To apply please send a CV and cover letter outlining how your knowledge, skills and experience meet the person specification to info@caia.org.uk

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Marketing and Sales
Industries
Information Services

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