Centre Manager

Halfords; Evesham; On-site; GBP 40,000 - 44,000; Full time

Benefits offered by this job

5.6 weeks leave

Garage discounts

Product discounts

Refer a friend scheme

Cycle to work

Wagestream salary access

GP access

Job summary

Halfords is seeking an Autocentre Centre Manager to lead the team, drive performance, and deliver exceptional customer journeys. The role includes managing a base salary, a strong uncapped monthly bonus, and progression opportunities within our expanding motoring services network.

You will oversee operations, drive customer satisfaction, and develop staff through training schemes while ensuring Health and Safety compliance and KPI delivery across the centre.

Qualifications

• Proven leadership and team management in automotive or similar
• Experience delivering high customer satisfaction and effective management
• Coaching-based approach to team development and in-the-moment training
• Experience meeting Health and Safety standards and compliance
• Ability to manage KPIs and high sales turnover
• Excellent verbal and written communication skills
• Proficiency with IT systems and willingness to learn in-house tools
• Good time management to balance priorities
• A current valid driving licence is required

Responsibilities

• Lead and develop the Autocentre team to deliver outstanding customer journeys
• Drive business performance and growth with an uncapped bonus structure
• Ensure compliance with Health and Safety and internal standards
• Manage KPIs and sales targets while delivering training where needed
• Communicate clearly with customers and colleagues to maintain high satisfaction
• Utilise IT systems and adapt to in-house platforms
• Support progression and training schemes for staff
• Maintain scheduling and operational efficiency

Skills

Leadership

Customer service leadership

Coaching & development

Health & safety compliance

KPI management

Communication

IT literacy

Time management

Valid driving licence

Job description

Brilliant at leading a team?

Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Brilliant at leading a team?

Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you,

• On-target earnings up to £55,500
• Comprising a base salary of £40,000 - £44,000
• An uncapped monthly bonus scheme with average additional earnings of £11,500 per year.
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills And Experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.