Centre Manager

Halfords; East Oakley; On-site; GBP 41,000 - 52,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Discounts on Halfords products

Health Cash Plan

Pension Scheme & Life Assurance

Trade Price Bike & Cycle to Work

GP Access 24/7

Share save scheme

Salary sacrifice via Wagestream

Job summary

Halfords is seeking a Centre Manager to lead the Autocentre team and deliver exceptional customer journeys within the UK’s largest automotive services network.

You will drive business performance, develop staff through coaching, maintain Health & Safety standards, and manage KPI targets while delivering outstanding customer experiences and ongoing progression opportunities.

Qualifications

• Experience leading a team in automotive or similar industry.
• Proven ability to deliver high customer satisfaction.
• Engaging, coaching-based approach to team development.
• Experience meeting Health and Safety compliance standards.
• Experience managing high sales turnover and KPIs.

Responsibilities

• Lead the centre team to success and ensure excellent customer journey.
• Drive business performance with a focus on customer experience and progression.

Skills

Leadership

Customer service

Coaching

Health & Safety

KPI management

Communication

IT literacy

Time management

Driving licence

Tools

In-house systems

Job description

Brilliant at leading a team?

Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you.

• On-target earnings up to £52,000
• Comprising a maximum base salary of £41,000
• An uncapped monthly bonus scheme with average additional earnings of £11,000 per year
• 5 days a week (the centre is closed on a Sunday)
• Earn extra with our refer a friend scheme – T&C’s apply.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria?

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.