Centre Manager

Halfords; Catford; On-site; GBP 40,000 - 58,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Garage discounts

Product discounts

Cycle to work

Wagestream access

Health & welfare plan

Pension & life assurance

Share save scheme

Job summary

Halfords is seeking an Autocentre Centre Manager in Catford as part of the UK’s largest automotive service, maintenance and repair business. You will lead the team, drive customer satisfaction, and ensure a smooth customer journey across Autocentres services.

The role offers on-target earnings up to £58,078, a base salary £40,000-£44,278, and an uncapped monthly bonus averaging £13,800 per year, with standard 5 days a week and hybrid training opportunities.

Qualifications

• Experience leading a team in automotive or similar industry.
• Proven ability to deliver high customer satisfaction.
• Coaching-based leadership with on-the-job training.
• Experience maintaining Health and Safety standards.
• Track record of achieving KPI targets.
• Excellent verbal and written communication.
• Proficient IT skills and ability to learn in-house systems.
• Valid driving licence.
• Strong time management.

Responsibilities

• Lead the Centre Manager role to drive team performance and customer satisfaction.
• Ensure excellent customer journey and satisfaction across service experiences.
• Coach and develop team members with in-the-moment training.
• Maintain compliance with Health and Safety standards and KPIs.
• Manage high sales turnover and KPI achievement.
• Communicate effectively with staff and stakeholders; use in-house systems.

Skills

Leadership

Customer service

Coaching

Health & safety compliance

KPI management

Communication skills

IT literacy

Time management

Driver's license

Tools

In-house systems

Job description

Job no: 567702
Work type: Full time
Site: Catford
Categories: Autocentre Management
Location: Greater London
Salary: £40,000 - £58,078 per annum
Business Area: Autocentres

Brilliant at leading a team?

Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you,

• On-target earnings up to £58,078
• Comprising a base salary of £40,000 - £44,278
• An uncapped monthly bonus scheme with average additional earnings of £13,800 per year.
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and at Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.