Guest Experience & Centre Coordinator

Workspace Group PLC; Croydon; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Generous benefits

Job summary

Workspace Group PLC in Croydon is seeking a Centre Coordinator to be the first contact for visitors, delivering exceptional customer service and creating a welcoming atmosphere.

You will manage reception duties, coordinate room bookings and events, and support tenants with day-to-day needs in a proactive, friendly manner. This on-site role requires strong communication and relationship-building skills, plus a self-starting attitude.

Qualifications

• Experience in a strong customer facing environment.
• Proven ability to resolve customer complaints.
• Strong MS Office and basic IT package knowledge.
• Excellent verbal and written communication skills.

Responsibilities

• Provide warm, welcoming, efficient reception service for customers, calls and visitors.
• Act as Fire Marshall and coordinate evacuations as required.
• Liaise with existing and potential customers to strengthen relationships.
• Handle day-to-day customer needs and complaints promptly and effectively.
• Organise customer events and prepare meeting rooms.

Skills

Customer-facing experience

Customer care and complaint resolution

MS Office & basic IT skills

Excellent verbal and written коммуника

Job description

Workspace Group PLC in Croydon is seeking a Centre Coordinator to be the first contact for visitors, delivering exceptional customer service and creating a welcoming atmosphere.

You will manage reception duties, coordinate room bookings and events, and support tenants with day-to-day needs in a proactive, friendly manner. This on-site role requires strong communication and relationship-building skills, plus a self-starting attitude.