Centre Coordinator

Workspace Group PLC; Croydon; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Generous benefits

Job summary

Workspace Group PLC in Croydon is seeking a Centre Coordinator to be the first contact for visitors, delivering exceptional customer service and creating a welcoming atmosphere.

You will manage reception duties, coordinate room bookings and events, and support tenants with day-to-day needs in a proactive, friendly manner. This on-site role requires strong communication and relationship-building skills, plus a self-starting attitude.

Qualifications

• Experience in a strong customer facing environment.
• Proven ability to resolve customer complaints.
• Strong MS Office and basic IT package knowledge.
• Excellent verbal and written communication skills.

Responsibilities

• Provide warm, welcoming, efficient reception service for customers, calls and visitors.
• Act as Fire Marshall and coordinate evacuations as required.
• Liaise with existing and potential customers to strengthen relationships.
• Handle day-to-day customer needs and complaints promptly and effectively.
• Organise customer events and prepare meeting rooms.

Skills

Customer-facing experience

Customer care and complaint resolution

MS Office & basic IT skills

Excellent verbal and written коммуника

Job description

Centre Coordinator

Croydon

£29,000 plus generous benefits

We have an opportunity for a customer focused Centre Coordinator with great social and administrative skills, who loves building relationships and is a self-starter.

As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service - going above and beyond, making sure everyone who visits us feels at home.

Responsibilities

• Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
• Assuming role of Fire Marshall and co-ordinating fire evacuations as required.
• Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
• Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
• Organising customer events and preparing meeting rooms.

Bring your personality to work

We look for a great team player who is sociable, outgoing and who can bring their own style to our fun, thriving work environment.

Qualifications

• Experience of working in a strong customer facing environment
• Proven experience in customer care and ability to resolve customer complaints
• Strong MS Office skills along with knowledge of other basic IT packages
• Excellent communication skills, both verbal and written

This role requires you to be on site 5 days a week