Centralised Booking Team/Assistant Pathway Navigator

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

An opportunity has arisen for a dedicated individual to provide comprehensive administrative and receptionist support to the CBT Team at a leading NHS Trust. The successful candidate will play a vital role in maintaining an efficient working environment, handling various administrative duties and patient interactions to support the operational functions of the unit.

Qualifications

• Experience in administrative roles required.
• Skills in handling sensitive patient inquiries.
• Ability to coordinate medical appointments effectively.

Responsibilities

• Coordinate and prepare day clinics.
• Schedule appointments on HIVE.
• Liaise with the Pottering Service regarding inpatient transportation.

Skills

Organizational skills

Communication

Initiative

Job description

To provide comprehensive administrative and receptionist support to the CBT Team/Pathway Navigators and maintain an efficient working environment. The postholder will be an active member of the department, handling all aspects of an administrative role.

The main responsibilities include:

1. Coordination and preparation of day clinics.
2. Scheduling appointments on HIVE.
3. liaising with the Pottering Service regarding inpatient transportation from ward to medical units.
4. Communicating with medical/nursing staff about urgent appointments.
5. Coordinating out-of-hours waiting list clinics independently of the Unit Administrator Manager.
6. Noting patient arrivals and informing staff as needed.
7. Cancelling clinics under the instruction of the Unit Administrator Manager.
8. Handling patient enquiries, including sensitive issues, using initiative.
9. Maintaining and validating waiting lists continually.
10. Training and supervising new staff at Admin & Clerical Grade 2 & 3 levels.
11. Providing cover for other sections of the GI Medicine and Surgery CSU during staff shortages.
12. Answering calls from patients and colleagues, responding to messages.
13. Supporting administrative tasks for MDT meetings.

MFT is one of the largest NHS Trusts in England, with a turnover of £2.8bn, serving over 1 million patients annually. We bring together 10 hospitals and community services across Manchester, Trafford, and beyond, fostering collaboration, innovation, and transformation. Our digital initiatives, including Hive, our Electronic Patient Record launched in September 2022, enhance clinical quality and operational efficiency.

We are a major academic research and education center, committed to high-quality research and sustainable healthcare through our Green Plan. We promote an inclusive culture, offering equal career development opportunities, prioritizing health and wellbeing, and shaping our future together.

For further details or informal visits, contact:

• Name: Lauren Morrison, Administration Manager
• Email: [e-mail]

or

• [e-mail]