Team Administrator - Bowel Cancer Screening Programme

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 28,000; Full time

Job summary

Un poste est ouvert pour un soutien administratif et clérical au sein du Manchester University NHS Foundation Trust. Le candidat retenu sera responsable d'une gamme complète de tâches administratives, incluant la gestion et le suivi des patients dans leur parcours de dépistage. Une attention particulière est portée à la communication, à l'organisation et à la protection des données des patients, essentiel dans un environnement axé sur les soins de santé.

Qualifications

• Excellente connaissance des systèmes administratifs.
• Capacité à gérer une charge de travail de manière autonome.
• Respect des exigences de formation obligatoires du Trust.

Responsibilities

• Fournir un soutien administratif complet à des équipes de professionnels de santé.
• Gérer les patients du dépistage des intestins tout au long de ce parcours.
• Assurer la confidentialité des patients dans toutes les communications.

Skills

Organisational skills

Communication skills

Liaison skills

Job description

The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals. The role involves the coordination and implementation of office procedures and duties, requiring strong organisational skills and excellent knowledge of administrative systems. The post holder will often be the first point of contact for patients and colleagues, serving as a focal point for the service with clear communication and liaison skills. They will manage and prioritise their workload independently and be responsible for managing bowel screening patients through this pathway.

Responsibilities include:

1. Providing a full range of clerical duties to both clinical and administrative areas, including contact with patients, carers, and healthcare professionals.
2. Engaging in face-to-face contact with patients when required, primarily communicating via telephone, email, texts, and MyMFT, ensuring patient confidentiality at all times.
3. Completing and complying with Trust mandatory training requirements.
4. Using Trust systems to accurately book, record patient details and activities, ensuring timely recording of all patient activities in line with the Trust Patient Access Policy and data quality standards.
5. Providing a telephone service, answering and recording incoming calls, relaying queries and messages, and liaising with other departments and external organisations as needed.
6. Once trained, working in accordance with Trust Digital Competence requirements, including the use of Electronic Patient Records, assisting patients with digital systems, and arranging services such as patient transport, interpretation services, porters, clinic appointments, and diagnostic tests, ensuring compliance with deadlines and inputting requests into relevant systems.