Central Waiting List Coordinator — Patient Admissions

The Methodist Church in Britain; Enfield; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Flexible hours

Generous benefits

Training and career development

Job summary

Royal Free London NHS Foundation Trust is seeking a Waiting List Coordinator for the central admissions team across all specialities. You will maintain an efficient waiting list service, build relationships with staff, and support other coordinators in a busy NHS environment.

The role requires strong English, good numeracy, and experience in customer service, with an emphasis on confidentiality and high-quality patient care. Flexible hours and training opportunities are offered.

Qualifications

• Educated to GCSE level, NVQ level 4 or equivalent
• Substantial experience of dealing with the public
• Substantial experience in a customer service environment
• Experience of handling difficult or pressurised situations
• Understanding of requirements on patient confidentiality

Responsibilities

• Providing an efficient, reliable waiting list service for patients across all specialities in the central admissions team
• Building relationships with key staff so that admissions works as one team towards a common goal
• Supporting other waiting list coordinators with their workloads
• Covering the specialities admissions works with, as required
• Upholding World Class Care principles at all times
• Acting as an ambassador for the Trust by being welcoming, respectful, clear and reassuring with patients and colleagues

Skills

Written English

Spoken English

Numerical skills

Word

Excel

Email

Customer service

Interpersonal skills

Diplomacy

Analytical reporting

Education

GCSE level

NVQ level 4

Tools

Word

Excel

Email

Job description

Royal Free London NHS Foundation Trust is seeking a Waiting List Coordinator for the central admissions team across all specialities. You will maintain an efficient waiting list service, build relationships with staff, and support other coordinators in a busy NHS environment.

The role requires strong English, good numeracy, and experience in customer service, with an emphasis on confidentiality and high-quality patient care. Flexible hours and training opportunities are offered.