Admissions Co-ordinator, Orthopaedics

King's College Hospital; Orpington; Sur place; GBP 20 000 - 28 000; Plein temps

Résumé du poste

King's College Hospital is seeking an admin professional to manage patient waiting lists and admissions from referral to operation. You will liaise with the multidisciplinary team and internal/external departments to ensure timely information and seamless care.

The role focuses on maintaining accurate records, coordinating pre-assessment and theatre lists, and rebooking when cancellations occur, while addressing patient needs and transport requirements as per Trust guidelines.

Qualifications

• Must liaise with multi-disciplinary team and internal/external organisations.
• Provide accurate information regarding admissions and waiting lists.
• Maintain thorough and accurate records of all correspondences.

Responsabilités

• Manage patients, waiting lists and admissions for several Consultants.
• Involve the multidisciplinary team in planning admissions and timely information provision.
• Ensure patients are booked into pre-assessment appointments and clinics run smoothly.
• Construct and schedule theatre lists per department guidelines.
• Reallocate dates within 28 days for non-medical cancellations and escalate issues promptly.
• Identify patient needs (language, anxiety, carer issues) during admission.

Connaissances

Communication skills

Attention to detail

Outils

EPIC

Excel

Description du poste

The post holder will be responsible for the efficient management of specific waiting lists through from point of referral to day of operation in compliance with local and national performance targets and best practice. He/she will liaise with the multi-disciplinary team, internal departments and external organisations to ensure continuity in achieving excellence in patient care.,

• To be responsible for managing patients, waiting lists and admissions for a number of Consultants.
• To fully involve the multidisciplinary team in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission in a timely manner.
• Maintain thorough and accurate records of all correspondences with patients throughout their admission process.
• To ensure that patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required, ensuring the clinics run smoothly and effectively.
• To construct and schedule theatre lists as per department guidelines.
• To ensure any patient cancelled on the day of admission/surgery for non-medical reasons, is reallocated a date for admission within 28 days, escalating any problems or issues within a timely manner.
• To identify the needs of patients in conjunction with their admission episode, i.e. language barriers, anxiety, carer / dependency issues.
• To arrange patient transport if required for elective pre-assessment and admission appointments in conjunction with Trust guidelines and policy.
• To manage waiting lists activity and admission data with Trust IT system [i.e. EPIC] and other associate IT systems [i.e. Excel] and action/highlight any errors.
  The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.