Admissions Co-ordinator, Orthopaedics

THE VISA JOBS; Greater London; Sur place; GBP 26 000 - 34 000; Plein temps

Résumé du poste

King's College Hospital NHS Foundation Trust is seeking an Admissions and Waiting List Administrator to manage patient waiting lists and admissions for several Consultants. You will coordinate with multidisciplinary teams and external organisations to ensure timely information and seamless patient journeys from referral to admission.

You will maintain detailed records, schedule theatre lists, and reallocate cancelled dates within policy while supporting clinical staff to optimise theatre

Qualifications

• Experience in waiting lists and admissions processes.
• Familiar with hospital information systems and data quality controls.
• Strong organizational and multitasking abilities.

Responsabilités

• Manage patients, waiting lists and admissions for multiple Consultants.
• Coordinate with multidisciplinary teams and external organisations to ensure timely information to patients.
• Maintain accurate records of all patient correspondence during admission.
• Schedule theatre lists and ensure timely reallocation of cancelled dates within policy.
• Monitor waiting lists to meet national targets and trust guidelines.
• Communicate effectively with clinical staff to cover operating lists and patient flow.

Description du poste

Job SummaryThe post holder will be responsible for the efficient management of specific waiting lists through from point of referral to day of operation in compliance with local and national performance targets and best practice.

He/she will liaise with the multi-disciplinary team, internal departments and external organisations to ensure continuity in achieving excellence in patient care.

Main duties of the job

• To be responsible for managing patients, waiting lists and admissions for a number of Consultants.
• To fully involve the multidisciplinary team in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission in a timely manner.
• Maintain thorough and accurate records of all correspondences with patients throughout their admission process.
• To ensure that patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required, ensuring the clinics run smoothly and effectively.
• To construct and schedule theatre lists as per department guidelines.
• To ensure any patient cancelled on the day of admission/surgery for non-medical reasons, is reallocated a date for admission within 28 days, escalating any problems or issues within a timely manner.
• To identify the needs of patients in conjunction with their admission episode, i.e. language barriers, anxiety, carer / dependency issues.
• To arrange patient transport if required for elective pre-assessment and admission appointments in conjunction with Trust guidelines and policy.
• To manage waiting lists activity and admission data with Trust IT system [i.e. EPIC] and other associate IT systems [i.e. Excel] and action/highlight any errors.

Job responsibilities

• To adhere to Trust and National waiting list targets and policy.
• To liaise with Consultants and other users to ensure that operating lists are covered in respect to clinician leave arrangements, effectively communicating cancelled lists in a timely manner to Admission/Surgical Service Manager and clinical team.
• To ensure as far as possible that theatre time is fully utilised by way of allocating patients to lists in accordance with department guidelines, clinical resources and consultant clinical requirements.
• To actively participate in all initiatives to maximise patient attendance and theatre utilisation.
• To maintain cancellation/short notice system for patients, to maximise utilisation of capacity as per Divisional policy.
• To expand in a timely and accurate fashion any utilisation and/or waiting list pressures to the Senior Bed Manager.
• To work with and assist the Assistant Service Manager in developing good working practices and procedures across the department to meet Trust and National initiatives (i.e. Booked Admissions, 18 Week Pathway)
• To support relevant clinical staff (as required) in prioritising elective admissions and communicating decisions with patients and clinicians [daily or as required basis dependent on area of work]
• To be responsible for accuracy of waiting lists/activity and to action/highlight any errors to the admissions manager.
• To ensure patient demographics are kept up-to-date at all times on the Trusts patient database.
• To validate waiting lists as required in relation to Trust guidelines ensuring that all patients are fit and still requiring surgery.
• To maintain Trust agreed standards of data in relation to patient confidentiality and legislation.
• To validate and update as required Trust PTL report, ensuring correct referral/clock start/stop dates etc. are updated on EPIC.
• To ensure maintenance of good relationships, communications and teamwork with all disciplines within the department and other departments of the hospital maintaining confidentiality at all times.
• To answer telephone enquiries and to resolve patient issues and concerns where possible informally.
• To report any adverse incidents or complaints to Senior Bed Manager.
• To be polite, courteous and aware of noise levels at all times.
• To liaise with external agencies [i.e. GPs, social services etc] as required.
• To be part of the admissions team and provide support to other functions of admissions i.e.ensure availability of notes/test results/report.
• To assist in covering admission roles within the department as required.
• To demonstrate an insight into own development, contributing to the process of identifying own educational and training needs in conjunction with line manager and the development of personal development plan.
• To attend and actively participate in team meetings

About The Employer

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.