Central Services Operations Lead

Colby River; Altrincham; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Life insurance

Annual leave

Cycle to Work

Annual discretionary bonus

Discounts

Job summary

Colby River is seeking a Central Services Team Leader to join its Altrincham team. You will coordinate daily operations for New Business and Tenancy Progression, monitor workflows, and support rota planning to maintain high service standards.

The role is office-based at our Altrincham headquarters (2 days WFH after probation), 40 hours per week, with flexible start times. A competitive salary and comprehensive benefits package accompany the position.

Qualifications

• Proactive and customer-focused in a busy environment.
• Strong organisational and prioritisation abilities.
• Excellent written and verbal communication skills.
• Experience leading/coaching colleagues and monitoring team service levels.

Responsibilities

• Coordinate daily operations of the New Business and Tenancy Progression teams.
• Monitor shared inboxes and workflow queues, allocate tasks and ensure SLAs are met.
• Manage customer enquiries and telephone calls professionally and promptly.
• Plan and prioritise workloads to achieve team objectives.
• Escalate sensitive calls and issues as needed.
• Collaborate with onsite teams to keep property information accurate and up to date.
• Maintain timely property listings across marketing portals.
• Support reporting by collating and presenting operational data.
• Assist with rotas and coverage during peak periods.
• Provide day-to-day oversight in the absence of the Central Services Manager.

Skills

Organisational skills

Customer service

Excellent communication

MS 365 proficiency

Team leadership

Tools

Microsoft 365 (Word, Excel, Outlook)

Job description

Colby River is seeking a Central Services Team Leader to join its Altrincham team. You will coordinate daily operations for New Business and Tenancy Progression, monitor workflows, and support rota planning to maintain high service standards.

The role is office-based at our Altrincham headquarters (2 days WFH after probation), 40 hours per week, with flexible start times. A competitive salary and comprehensive benefits package accompany the position.