Customer Experience Centre Team Lead - Mon-Fri, Office-Based

Morson Edge; Risley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

On-site parking

On-site gym

Training and development opportunities

Potential extension or permanent role

Scenic office location

Regular workplace events

Job summary

Morson Edge are recruiting for a Customer Experience Centre Assistant Team Leader to join a busy and professional team in Warrington. The role supports the day-to-day operation of a small team of multi-skilled operatives, coordinating workloads, monitoring performance and ensuring work is completed safely and to required standards.

You will build strong relationships with internal and external stakeholders, contractors, facilities suppliers, landlords and managing agents, ensuring services are

Qualifications

• Experience in engineering helpdesk or facilities management.
• Ability to think on your feet and make effective decisions under pressure.
• Experience working in a fast-paced operational environment.
• Confident and professional approach.
• Strong leadership and people management skills.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and manage competing demands.
• Experience working with contractors, vendors and/or engineers.
• Ability to work independently as well as part of a team.
• Good understanding of customer service principles.

Responsibilities

• Support, coordinate and monitor a small team of multi-skilled operatives.
• Assist with the day-to-day management and performance of contractors on site.
• Develop strong working relationships with internal and external stakeholders.
• Coordinate facilities and operational activities.
• Support financial and administrative processes, ensuring information is accurate and completed on time.
• Assist with disaster recovery and business continuity procedures.
• Follow established escalation and incident reporting procedures.
• Support regular management reporting and projects.
• Monitor and achieve agreed KPIs and SLAs.
• Assess operational priorities and make effective decisions quickly.
• Respond to issues and changing priorities in a calm and professional manner.
• Potentially oversee team members and provide day-to-day leadership and support.

Skills

Leadership

Communication

Decision making under pressure

Team coordination

Problem solving

Tools

Excel

Word

Outlook

Job description

Morson Edge are recruiting for a Customer Experience Centre Assistant Team Leader to join a busy and professional team in Warrington. The role supports the day-to-day operation of a small team of multi-skilled operatives, coordinating workloads, monitoring performance and ensuring work is completed safely and to required standards.

You will build strong relationships with internal and external stakeholders, contractors, facilities suppliers, landlords and managing agents, ensuring services are