Central Operations Manager

Love Recruitment Ltd; Slough; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Love Recruitment Ltd is seeking a Central Operations Manager to oversee the UK & Ireland operation, ensuring smooth daily running and scalable growth. The role is hybrid with three days in the office, focusing on systems, processes, and people management.

You’ll own operational improvements, lead the Member Solutions function, and collaborate with franchisees and partners to deliver reliable service and initiatives that impact the network positively.

Qualifications

• 5+ years in operations, systems, or improvement roles.
• Strong project management experience with multi-site exposure.
• Excellent communication and stakeholder management skills.
• Proven leadership of teams and processes.

Responsibilities

• Manage and improve core operational systems and processes.
• Act as first point of escalation for operational issues and drive resolution.
• Lead the Member Solutions function and support customer service excellence.
• Coordinate day-to-day IT requirements and external technology providers.
• Deliver operational projects and support new system implementations.
• Use data to identify opportunities for improvement and efficiency.
• Build strong relationships across the network to meet needs.

Skills

5+ years exp

Project management

Stakeholder mgmt

People leadership

Communication

Job description

Central Operations Manager

Victoria | Hybrid - 3 days in the office | £50k-£60k dependent on experience

Love solving problems, improving processes and making things work better?

Our client is looking for an experienced Central Operations Manager to play a key role in keeping their UK & Ireland operation running smoothly and supporting continued growth.

This is a varied, hands-on role where you'll take ownership of systems, processes, operational support, projects and people, working closely with franchisees, internal teams and external partners.

What you'll be doing

• Managing and improving core operational systems and processes.
• Acting as the first point of escalation for operational issues and seeing problems through to resolution.
• Leading the Member Solutions function and supporting excellent customer service.
• Coordinating day-to-day IT requirements and external technology providers.
• Delivering operational projects and supporting the implementation of new systems and initiatives.
• Using data and insight to identify opportunities for improvement.
• Building strong relationships across the business and ensuring solutions genuinely meet network needs.

What we're looking for

You'll have 5+ years' experience in operations, systems, project management, business improvement or a similar role, along with:

• Strong operational and project management experience.
• A natural ability to solve problems and improve processes.
• Confidence working with systems, technology and external providers.
• Experience leading and developing people.
• Excellent communication and stakeholder management skills.
• The ability to manage multiple priorities in a fast-paced environment.

Experience within franchising, multi-site, fitness, retail or another network-based business would be a real advantage.

Why join?

You'll have genuine ownership and the opportunity to make a visible difference - helping shape the systems, processes and support that enable a growing network to thrive.

If you're someone who takes ownership, sees opportunities, gets things done and loves making things better, we'd love to hear from you.