Central Control Team Leader

East Suffolk Council; Lowestoft; On-site; GBP 30,000 - 34,000; Full time

Job summary

Join a forward-thinking organization dedicated to delivering essential local services. As a Central Control Team Leader, you will play a crucial role in overseeing a team responsible for the 24/7 monitoring of CCTV systems, ensuring compliance and high customer service standards. This position demands strong leadership and communication skills, as well as the ability to make calm decisions under pressure. With opportunities for personal development and a supportive work environment, this role is perfect for proactive individuals looking to make a difference in their community.

Benefits

Learning and development tailored to your role

Access to health and wellbeing initiatives

Discounts on various products and services

Qualifications

• Proven experience in a CCTV control room or similar environment.
• Ability to make effective decisions under pressure.

Responsibilities

• Lead a team of Central Controllers for 24/7 CCTV monitoring.
• Maintain high standards of customer service and compliance.

Skills

Leadership skills

Communication skills

Organizational skills

CCTV control room experience

Emergency call handling

Job description

• East Suffolk Services Limited - Lowestoft Depot, Suffolk, NR32 2EF
• £30,559 - £33,366 per annum (Pro rata for part time roles)
• Up to 37 Hours - Full and Part time hours available
• Permanent

East Suffolk Services Limited is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have a fantastic opportunity to join our Central Control team as a Team Leader.

Your role:

As Central Control Team Leader, you will be responsible for leading a team of Central Controllers to ensure the effective, 24/7 monitoring of CCTV systems and responsive out-of-hours call handling. You will maintain high standards of customer service, compliance, and operational performance in line with company policies and service-level agreements.

You will work closely with the Community Services Operation Manager, providing day-to-day support, mentoring, and supervision to ensure the service runs efficiently and professionally.

What you will need:

We're looking for a proactive and capable individual with strong communication, leadership, and organisational skills with experience of working in a CCTV control room, emergency call handling, or a similar customer-facing environment.

The successful candidate will have the ability to make calm and effective decisions under pressure along with a flexible approach to working within a 24/7 service. This role will include evenings and weekends.

If you think you have what it takes to be successful in this role, even if you do not meet all of the essential requirements, please apply. We would appreciate the opportunity to consider your application.

CCTV SIA licence along with a full driving licence is essential for this role.

The post is subject to an enhanced DBS and a Police vetting check.

Here are some of the main benefits:

• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

For more information

For an informal discussion regarding this post, please contact Sarah Gilson on 01502 443340

Closing date: 11.30 pm, 26 May 2025

Interview date: w/c 9 June 2025

How to apply

Step 1 - Read the advert and the Job Description and Person Specification

Step 2 - Complete the Supporting Statement template (docx) . Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site (URL).