Central Business Support Officer

West Northants Council; Northampton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established local government authority is seeking dedicated individuals to join their Central Business Support team. This role offers a unique opportunity to engage with various services, from planning to corporate support, and contribute to meaningful projects that enhance community well-being. With a flexible working arrangement, you'll experience a dynamic environment that encourages learning and innovation. If you're organized, customer-focused, and eager to make a difference, this role is your chance to thrive in a supportive and evolving organization.

Benefits

Flexible Working Hours

Professional Development Opportunities

Supportive Work Environment

Diversity and Inclusion Initiatives

Qualifications

• A positive, adaptable attitude and confidence to work independently.
• Excellent organization and time management skills are essential.

Responsibilities

• Assist with planning major events and support various services.
• Handle customer inquiries via phone and email.

Skills

Organisation

Time Management

Customer Service

IT Skills

Confidentiality

Education

High School Diploma

Relevant Administrative Qualification

Tools

AI Tools

Database Management Systems

Job description

The WNC Central Business Support team provides high-quality administrative support to a range of service areas within the organisation. In the last year, the team have worked across the entire authority from Adult Social Care to Planning, Education, Transport, Corporate Services, Housing and Communities, and Finance and Benefits.

This is a fixed-term opportunity for an initial period of 6 months.

The role is part-flexible which means that you will likely spend the majority of your week working from one of our office locations, with a couple of days spent working from home. The main base will be at One Angel Square in Northampton, but you may on occasion be asked to work alongside teams in our other office locations.

We anticipate interviews taking place during the w/c 19 May 2025, and there will be a competency test involved as part of the application process.

For further information or an informal conversation about the role, please email [e-mail].

What will you be doing?

The role itself will be very varied and you’ll have the opportunity to work with services across the organisation depending upon the demand, and the projects that require support throughout the year. If you like to try new things and are interested in learning more about the different areas of local government, this would be a great fit for you!

Some of the things that you could be getting involved with include:

• Assisting with the organisation and planning of major events taking place in West Northants
• Supplementing existing resource in services such as Home to School Transport and School Admissions during our peak periods
• Supporting with customer enquiries over the phone, via email and through our MPs and Members
• Taking notes from meetings and collating actions/decisions
• Providing support to projects such as the rollout of new hardware or system implementation
• Helping services by providing administrative support in the form of data input, maintaining databases, scanning documents, bid writing, booking accommodation/transport
• Carrying out financial administrative tasks such as raising purchase orders and setting up contracts on our corporate systems
• Providing support to the organisation in the event of an emergency by undertaking the role of loggist

About you

We need bright and dedicated individuals, passionate about working towards making a positive difference for their local community. You will be highly organised, capable of managing and prioritising conflicting tasks, and will have a sharp attention to detail.

You will show resilience, teamwork, and the ability to build strong and positive relationships with colleagues at all levels in the authority. You will bring new and innovative ways of working to the table, embrace change and continually evolve, as our new authority evolves.

You will be able to demonstrate your ambition to learn and will be driven by your attitude to deliver an exceptional service. We welcome applicants looking for a new challenge within the organisation.

You will need:

• Apositive, responsive, and adaptable attitude
• Confidence to work independently
• An innovative and creative approach to work
• Ateam-driven approach to delivery
• A customer-focussed approach
• A willingness to learn new skills and work with different service areas
• Flexibility around where you work as depending on the project assigned, you may be working across our different offices or from home

Your skills will include:

• Excellent organisation and time management
• The ability to manage multiple tasks at a time and prioritise your workload
• Top-quality customer service
• Great IT skills and confidence with picking up new systems and software, including AI tools
• Acting sensitively and with integrity around confidential information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Councilhttps://youtu.be/lV0EfeUF4aU

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions- watch WNC colleagues explainwhat DEI means to us .

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email [e-mail] for support.

West Northants Council, where careers thrive.

The following content displays a map of the job's location.

• Closing Date 13 May, 2025
• Job Category Administration
• Location Main base will be One Angel Square, Northampton, United Kingdom