Business Support Officer

NHS; Milton Keynes; On-site; GBP 26,000 - 30,000; Part time

Job summary

Join a dynamic team as a Business Support Officer in a busy Pathology department within a leading healthcare institution. This role offers the opportunity to provide vital administrative support that enhances the operational delivery of diagnostic services. You'll engage with a friendly team, ensuring that all administrative tasks are executed efficiently and effectively. The position promotes a flexible working environment while offering a competitive salary and a comprehensive benefits package. If you are proactive, organized, and possess strong communication skills, this role could be the perfect fit for you.

Benefits

Free on-site parking

Free tea and coffee

Flexible working opportunities

Discounted gym membership

Lease car scheme

Generous annual leave

Pension scheme

On-site nursery (chargeable)

Health and well-being programme

Qualifications

• Experience in secretarial and administration roles within a clinical environment.
• Strong IT skills, especially in Microsoft Office applications.

Responsibilities

• Provide high-quality administrative support to laboratory managers.
• Maintain personnel files and assist with data management.

Skills

Verbal Communication

Written Communication

Time Management

Data Management

Customer Service

Education

5 GCSEs (Grade A to C) or equivalent

Tools

Microsoft Excel

Microsoft Word

Access

Job description

Job summary

Business Support Officer

Department: Cellular Pathology & Microbiology

Band 4, Part-time £26,530 - £29,114 per annum pro rata

Hours: 18.75 hours per week (Monday to Friday: 0845-1230), all MKUH roles will be considered for flexible working

The Pathology department is seeking to recruit an enthusiastic and proactive individual to take up the post of Business Support Officer to provide secretarial and admin support to the Cellular Pathology and Microbiology Laboratory Managers and Operational Service Leads of both departments. The aim of the role is to provide an efficient, effective and high-quality administrative business support service to support the day-to-day operational delivery of diagnostic laboratory services.

Cellular Pathology and Microbiology are busy, diagnostic departments with Cellular Pathology playing a vital role in the Trust's diagnostic cancer service. The successful candidate may also be required to support other areas of pathology as when required.

For more information, please contact the Cellular Pathology Laboratory Manager, Amanda Brice on 01908 995820.

*Unfortunately we are unable to provide sponsorship for this role*

Interview date: 03.06.2025

Main duties of the job

The successful candidate will be a professional with strong IT and time management skills, and the ability to communicate confidently and effectively with all staff groups. The candidate will work as part of a professional and friendly team of scientific and support staff to deliver a diagnostic service that meets accreditation & regulatory requirements to deliver effective patient care to the highest possible professional and quality standards.

• To provide an efficient and high-quality administrative business support service to the Cellular Pathology and Microbiology Laboratory Managers and the Operational service leads of both departments.
• The key elements of this role are varied and include administrative duties, personnel and data management, data collection and resource management.

About us

"We care We communicate We collaborate We contribute"

"80% of Administrative and Clerical colleagues feel that MKUH has made reasonable adjustments to enable them to do their work" (NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

• Free on-site parking
• Free tea and coffee
• Great flexible workingopportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Details Date posted

07 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

430-CC25-4A

Job locations

Histopathology (Dept)

Milton Keynes

MK6 5LD

Job description Job responsibilities

We are looking for a competent and versatile individual with a "can do" attitude and willing to learn new skills to join our team. The candidate will be able to exercise a high level of confidentiality in respect of patient, staff and financial information. The nature of the role means the post holder will work largely independently to ensure all aspects of the role are completed.

Secretarial duties:

• To provide a comprehensive, effective, and high-quality business admin support to the Cellular Pathology and Microbiology Laboratory managers and the Operational Service Leads.

Personnel issues:

• To work closely with the Pathology Business Administrator providing all information in a timely manner, assist with the generation of folders for newly recruited staff and to maintain the personnel files of the Department and to complete the necessary documentation when staff are amending details, leaving, or being recruited.

Data management:

• To setup and maintain data-based records on Excel and provide spreadsheet information in accordance with the needs of the Laboratory Managers.

Please refer to the job description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months

Job description Job responsibilities

We are looking for a competent and versatile individual with a "can do" attitude and willing to learn new skills to join our team. The candidate will be able to exercise a high level of confidentiality in respect of patient, staff and financial information. The nature of the role means the post holder will work largely independently to ensure all aspects of the role are completed.

Secretarial duties:

• To provide a comprehensive, effective, and high-quality business admin support to the Cellular Pathology and Microbiology Laboratory managers and the Operational Service Leads.

Personnel issues:

• To work closely with the Pathology Business Administrator providing all information in a timely manner, assist with the generation of folders for newly recruited staff and to maintain the personnel files of the Department and to complete the necessary documentation when staff are amending details, leaving, or being recruited.

Data management:

• To setup and maintain data-based records on Excel and provide spreadsheet information in accordance with the needs of the Laboratory Managers.

Please refer to the job description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months

Person Specification Qualifications and knowledge Essential

• Good general education including English, minimum of 5 GCSE (Grade A to C) or equivalent.

Desirable

• Strong IT skills in relation to Microsoft packages including word/excel to NVQ level 3 or RSA III or equivalent.

Experience Essential

• Relevant secretarial/administration experience working within a clinical department.
• Knowledge of relevant Acts i.e., Data Protection which affect daily operations, including awareness of patient confidentiality.
• Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
• Experience of using: Excel, Access, and Windows.

Desirable

• Experience of working within the NHS.
• In depth understanding of NHS performance targets internal and external.
• Experience of using full range of IT/Patient data systems.
• Knowledge of medical terminology.
• Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.

Skills Essential

• Effective verbal and written communication.
• Good telephone manner.
• Excellent word processing skills/computer skills
• Evidence of working under pressure to tight deadlines and dealing with difficult situations e.g., patients, public, visitors and Coroners Office.
• Good administrative skills.
• Good all round communication skills.
• Good customer service skills.
• Strong organizational skills with ability to prioritise.
• Good attention to detail.
• Ability to make decisions using own initiative.

Personal and people development Essential

• Must be able to work as an integral member of a team.
• Have a flexible and positive approach to work.
• Must have a professional attitude/appearance and be courteous at all times.
• Willing to develop personal skills and knowledge.

Communication Essential

• Excellent interpersonal skills.
• Excellent communication skills, both verbal and written.
• Active listener.
• Ability to educate in the use of applications and systems for best practice.

Specific requirements Essential

• Able to perform the duties of the post with reasonable aids and adaptations

Person Specification Qualifications and knowledge Essential

• Good general education including English, minimum of 5 GCSE (Grade A to C) or equivalent.

Desirable

• Strong IT skills in relation to Microsoft packages including word/excel to NVQ level 3 or RSA III or equivalent.

Experience Essential

• Relevant secretarial/administration experience working within a clinical department.
• Knowledge of relevant Acts i.e., Data Protection which affect daily operations, including awareness of patient confidentiality.
• Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
• Experience of using: Excel, Access, and Windows.

Desirable

• Experience of working within the NHS.
• In depth understanding of NHS performance targets internal and external.
• Experience of using full range of IT/Patient data systems.
• Knowledge of medical terminology.
• Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.

Skills Essential

• Effective verbal and written communication.
• Good telephone manner.
• Excellent word processing skills/computer skills
• Evidence of working under pressure to tight deadlines and dealing with difficult situations e.g., patients, public, visitors and Coroners Office.
• Good administrative skills.
• Good all round communication skills.
• Good customer service skills.
• Strong organizational skills with ability to prioritise.
• Good attention to detail.
• Ability to make decisions using own initiative.

Personal and people development Essential

• Must be able to work as an integral member of a team.
• Have a flexible and positive approach to work.
• Must have a professional attitude/appearance and be courteous at all times.
• Willing to develop personal skills and knowledge.

Communication Essential

• Excellent interpersonal skills.
• Excellent communication skills, both verbal and written.
• Active listener.
• Ability to educate in the use of applications and systems for best practice.

Specific requirements Essential

• Able to perform the duties of the post with reasonable aids and adaptations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Histopathology (Dept)

Milton Keynes

MK6 5LD

Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)

Employer details Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Histopathology (Dept)

Milton Keynes

MK6 5LD

Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)